Customer Service Sales

Deval A. Jackson

***** ***** *****, *** ***, Southfield, MI 48076 - 248-***-**** (H) - 313-***-**** (C) -

*******.*****@*****.***

Professional Summary

Highly enthusiastic customer service professional with ten years client interface experience.

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the

retail apparel and shoe industry.

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Dedicated Customer Service Representative motivated to maintain customer satisfaction

and contribute to company success.

Summary of Qualifications

• Communicates effectively

• Hospitality expertise

• Strong organizational skills

• Top Sales Performer

• Cash handling accuracy

• Staff management

• Listening skills

• Retail merchandising expertise

• Ability to mediate disputes

Macy’s The Somerset Collections December 2012 to Current

Sales Associate

Troy, MI

Computed sales prices, total purchases and processed payments. Described merchandise and

explain operation of merchandise to customers. Maintained knowledge of current promotions,

policies regarding payment and exchanges, and security practices. Recommended merchandise

based on customer needs. Administered all point of sale opening and closing procedures.

Replenished floor stock and processed shipments to ensure product availability for customers.

Destination XL December 2007 to November 2012

Assistant Manager

Lathrup Village, MI

Create and maintain a strong customer focused culture by driving sales through business

development Demonstrated high quality service techniques and philosophy, including customer

service, problem/complaint resolution and clear ability to effectively perform these tasks. Proven

ability to identify top talent, create teams and train, develop and retain great people. Provided on-

going coaching and counseling, implement performance strategies, create succession plans and

effectively manage performance and corrective action process in order to drive planning.

Guardsmark - Ford Motor Company WHQ May 2005 to November 2007

Asset Protection Officer

Dearborn, MI

Responsible for access control for World Headquarters and surrounding facilities. Member of highly

trained team of technical security experts specializing in surveillance and asset protection. Exhibit

superior degree of customer service to FORD’s employees and visitors of global organization.

Proficient in the use of the Simplex panel, Co2 system, maintenance and all types of fire

extinguishers.

Labor Ready, Inc September 2002 to May 2005

Market Sales Manager

Madison Heights, MI

Build relationships with customers by performing sales calls, customer service calls, site visits,

conducting safety visits and resolving problems with service and payments. Qualified customers by

conducting meetings with the decision makers. Strategic planning, preparing proposals, quotes,

working trade shows and cold calls to achieve individual and company goals. Monitor budgeting as

well as individual P&L statements and development of five customer service reps and twenty-five

new clients.

Education and Training

Contra Costa College

General Education

San Pablo, CA USA

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