Manager Project

LEE B. CHILCOAT

*** ****** ******

Columbia, PA *7512

PHONE 717-***-****

***.********@**********.***

Summary: Project Management or Technical position with a progressive, team oriented company where

the skills obtained in a 35+ year data processing career can be used to contribute to the overall

profitability of the company. I also offer an in depth knowledge of Asset Management, including Software

License/Software Asset Management, having spent 12+ years working with various versions of HP Asset

Manager, AssetCenter, Enterprise Discovery (DDMi) and ConnectIt applications.

Professional Experience

Evergreen Systems – Professional Services Principal Consultant. Primary

11/12 – Present

focus is management, implementation and customization of HP Asset

Manager/AssetCenter solutions for companies of all sizes and needs.

Intact Technology – Professional Services Principal Consultant. Primary focus

6/12 – 11/12

is management, implementation and customization of HP Asset

Manager/AssetCenter solutions for companies of all sizes and needs.

U.S. Government

Internal Revenue Service (2012)

Served as subject matter expert and core team leader during upgrade of their

Asset Management and Connect-It software, from version 5.22 to version 9.31.

Advanced MarketPlace – Professional Services Principal Consultant. Primary

3/09 – 3/12

focus is management, implementation and customization of HP Asset

Manager/AssetCenter solutions for companies of all sizes and needs. Also

assisted in pre sales roles setting up demonstrations that resulted in additional

business.

(HP Testing Team for MSP Global solution)

One of several lead U.S. Tester for worldwide IT outsourcing company,

Integration Test Team

Lead tester for team of up to five testers, allocating work and monitoring

progress. Mentored team members on writing test scripts more efficiently. Met

with developers and other test leads to assist in creation of test plan for team.

Created and reviewed test scripts to ensure high risk areas functioned correctly.

Identified high risk factors before sending applications to User Acceptance

Resume of Lee B. Chilcoat Page 2

Testing (UAT), notifying management of risks. Primarily responsible for testing

data flow between several applications, including Asset Manager, Asset

Validation Solution, ITO Asset Analysis utilizing DDMi scan files and Connect It.

Communications Industry

Amdocs (2009)

Served as subject matter expert and core team member during ground-up

implementation of Asset Manager 5.1, including Software Asset Management.

Responsible for development of wizards and views based on Asset Management

Best Practices. Also assisted in training of Amdocs personnel.

HEWLETT PACKARD (Peregrine Systems, Inc.) – Professional Services

1/06 – 3/09

Principal Consultant. Primary focus is managment, implementation and

customization of HP Asset Manager/AssetCenter solutions for companies of all

sizes and needs. Have led implementation projects from analysis and

requirements gathering phase through final product delivery, several of which

have resulted in client savings of tens of thousands of dollars in contract and

lease negotiations and software license overruns alone (SAM). Have also

performed implementations of Enterprise Discovery to collect hardware, software

and utilization information from workstations and servers and imported the data

into AssetCenter via ConnectIt. Performed duties in pre sales roles setting up

demonstrations for current and potential customers that resulted in additional

business.

Insurance Industry

AIG (2006)

Served as AssetCenter subject matter expert. Assisted in development of

procedures and processes based on Asset Management Best Practice.

Developed Connect.It scenarios to import server and peripheral data.

Pharmaceuticals Industry

Bayer (2007)

Served as both Project Manager and AssetCenter subject matter expert.

Reviewed and refined requirements and authored wizard to automate and

maintain their Work Order process based on their current use of Cost Centers for

chargeback purposes and a bi-directional integration to their SAP application.

Setup Software License Management (SAM) that resulted in substantial and

immediate savings.

Paper Industry

Weyerhaeuser (2008)

Served as AssetCenter subject matter expert. Assisted in development of

procedures and processes based on Asset Management Best Practice.

Services Industry

Aramark Corporation (2007)

Resume of Lee B. Chilcoat Page 3

Served as Project Manager, AssetCenter subject matter expert and trainer to

Aramark personnel learning AssetCenter during implementation. Reviewed and

refined requirements to track all IT and other related equipment.

Banking Industry

Sun Trust (2007)

Served as AssetCenter subject matter expert, trainer and mentor to Sun Trust

personnel learning AssetCenter during implementation. Reviewed and refined

requirements to track all IT contracts and their related equipment. Imported all

data using Connect.It and customized scripts.

Citizens Bank (2008 2009)

Served as Project Manager and Asset Manager subject matter expert. Reviewed

and refined requirements to track all IT contracts and their related equipment,

including software licenses (SAM). Imported all data using Connect.It and

customized scripts.

Chemical Industry

Dow Chemical (2008)

Served as AssetCenter subject matter expert. Reviewed and refined

requirements to track all IT contracts and their related equipment. Worked with

team to upgrade and migrate data from two separate AssetCenter instances into

one. Mentored team in ITAM best practices, and wizard functionality.

PEREGRINE SYSTEMS, INC.– Professional Services Senior Technical

8/04 – 01/06

Consultant. Asset Management implementation team leader.

Personnel Industry

Spherion Corporation (2006)

Installed and implemented AssetCenter and Enterprise Discovery, transferring

data via Connect.It scenarios. Refined requirements and setup counters to

assist in tracking installed software on assets (SAM). Migrated lease data to

AssetCenter and tailored workflows to keep track of lease termination dates.

Banking Industry

Capital One (2004 2005)

Served as AssetCenter subject matter expert. Reviewed and refined

requirements to track all IT contracts and their related equipment. Imported all

data using Connect.It and customized scripts. Assisted in implementation of PDI.

INTACT TECHNOLOGY, INC. – Senior Technical Consultant Asset

6/02 – 8/04

Management team. Also assisted in pre sales roles as necessary.

Mechanical Industry

John Deere (2003)

Resume of Lee B. Chilcoat Page 4

Served as AssetCenter subject matter expert, trainer and mentor to John Deere

personnel learning AssetCenter during implementation. Reviewed and refined

requirements to track all IT and other related equipment. Imported all data using

Connect.It and customized scripts.

Utility

Florida Power & Light (2003 2004)

Served as AssetCenter subject matter expert. Reviewed and refined

requirements to track all IT contracts and their related equipment which resulted

in savings in the tens of thousands of dollars. Imported all data using Connect.It

and customized scripts.

PEREGRINE SYSTEMS, INC. – Consultant/Peregrine Certified Applications

11/00 – 6/02

Engineer. Install and customize Peregrine Systems software products for client

companies. Certified in Peregrine’s AssetCenter and InfoCenter for Workgroups.

Installed and implemented AssetCenter, Connect. It, IND and IDD.

Cable Industry

CableVision (2002)

Performed assessment of current AssetCenter implementation, and made

recommendations and corrections based on experience and knowledge of Asset

Management Best Practice. Also served as AssetCenter subject matter expert.

Reviewed and refined requirements to track IT components. Assisted in setup of

Connect.It scripts for import of data retrieved through use of Tivoli Inventory.

Disaster Recovery Services Industry

SunGard (2000)

Served as AssetCenter subject matter expert. Reviewed and refined

requirements to track circuit components and other related telecommunication

equipment.

Services Industry

IBM Global Services/Hilton Hotels (2001)

Served as AssetCenter subject matter expert, trainer and mentor to IBM

personnel learning AssetCenter during implementation for Hilton Hotels.

Reviewed and refined requirements to track all IT and other related equipment.

Imported all data using Connect.It and customized scripts.

Banking Industry

CitiGroup (2000 2001)

Served as AssetCenter subject matter expert. Reviewed and refined

requirements to track circuit components, telephones and other related

telecommunication equipment. Conducted customer workshops to define

processes and identify data sources. Researched and resolved potential data

integration issues before they became problems. Performed data modeling to

customize the AssetCenter database. Defined and implemented workflows to

automate and enforce CitiGroup’s business processes. Identified, defined and

implemented features required to capture business-specific data.

Resume of Lee B. Chilcoat Page 5

Military

Third Army, U.S. Army (2001)

Installed, implemented and customized InfraTools Network Discovery (IND),

InfraTools Desktop Discovery (IDD), Connect.It and AssetCenter to track all IT

and related equipment, as well as monitor network components.

TRITECH INFORMATION STRATEGIES – Consultant/Peregrine Certified

10/99 – 11/00

Applications Engineer. Install and customize Peregrine Systems software

products for client companies. Certified in Peregrine’s AssetCenter and

InfoCenter for Workgroups.

9/87 – 10/99 AHOLD USA – American Subsidiary of the Royal Ahold Company, The Netherlands,

owner of several major retail grocery chains across eastern US, including BI LO, Giant Food Stores, Tops

Markets, Finast Markets, American Sales, Edwards Super Foods and Stop & Shop Food Stores.

3/96 – 10/99, AHOLD INFORMATION SERVICES, Greenville, SC

SR. DISTRIBUTED COMPUTING ANALYST/SR. VTAM SYSTEMS

PROGRAMMER

Promoted from previous assignment in Client Services. Responsible for

implementing appropriate telecommunications, data communications and

distributed systems technologies to meet the Ahold operating companies

business requirements. Experienced in TCP/IP, Cisco router configuration,

dynamic routing protocols (EGRP, RIP, OSPF), modems, Data Exchange devices

(DXE), LAN/WAN, MVS, SNA; VTAM/NCP, JES, JSX, NetView, Ethernet, token

ring, and the fundamentals of Frame Relay, T1, T3 and SONET circuits.

10/94 – 3/96, AHOLD INFORMATION SERVICES, Greenville, SC

MANAGER, CLIENT SERVICES

Promoted from previous assignment at Giant Food Stores. Manage group of

seventeen Client Services Coordinators. Responsible for all controls of Problem

and Change Management in a Personal Computer and Mainframe environment

for all of the previously mentioned operating companies. Responsible as team

member for selection, installation, design and implementation of Peregrine PNMS

Problem Management System and subsequent upgrade to ServiceCenter.

9/87 – 10/94, GIANT FOOD STORES, INC., Carlisle, PA

MANAGER, DATA CENTER OPERATIONS

TECHNICAL SUPPORT ANALYST

Resume of Lee B. Chilcoat Page 6

Responsible for all phases of data processing performed in IBM ES9121

mainframe, including testing, data communications, policies and procedures,

training, budgeting, ordering of all supplies, and scheduling.

Manage and maintain records of job performance for staff of eight computer

operators, two production control analysts and one store order coordinator.

Assisted in installation of company wide TCP/IP network, consisting of seven

regional offices and 73 stores. Shared duties including all components of the

network design, planning, implementation and management. Products include

Cisco Routers, as well as SunNet Manager and Bay Networks Optivity.

Software includes MVS, VM, JES2/3, TSO, CICS, DB2, ADABAS, IDMS,

PROFS, Performance Monitors (TMON/Omegamon), RACF, VTAM, TCP/IP, NCP,

SNA; COBOL, BAL, SMF, Mainframe LOTUS, and Microsoft Word.

LEBANON VALLEY NATIONAL BANK, Lebanon, PA

2/85 – 9/87

MANAGER, DATA PROCESSING

Responsible for all data processing performed on Burroughs B3900 and all resource management.

Advise programming staff and subject matter experts on setup techniques. Developed and maintained

database. Implemented procedures for recovery of operations in disaster preparedness.

UNITED DATA CO., Harrisburg, PA

11/82 – 2/85

PROGRAMMER/ANALYST – OPERATIONS TRAINER

Duties included modification and maintenance of packaged software as well as coding, testing, debugging

and documentation of in house systems utilizing COBOL, including DMSII extensions, MC7, DMPALL,

CANDE, and WFL.

COMMONWEALTH NATIONAL BANK, Harrisburg, PA

3/81 – 11/82

SENIOR COMPUTER OPERATOR

Operate Burroughs B6800 and IBM370 mainframes and peripherals. Learned system flow for all phases

of payroll, accounting, and inventory control and management information in a large shop environment.

AMP, INC., Harrisburg, PA

2/79 – 9/80

INSPECTOR

Inspected electronic DIP switches visually and mechanically. Worked full time

night shift while attending Thompson Institute.

Resume of Lee B. Chilcoat Page 7

CENTRE COMMUNITY HOSPITAL, State College, PA

10/77 – 10/78

HOSPITAL SECURITY

Hospital security. Worked full time night shift and weekends while attending Penn State University.

UNITED STATES AIR FORCE

10/70 – 10/77

COMPUTER SPECIALIST/INFORMATION SPECIALIST

Responsible for programming and operations at installations throughout the world, including Vietnam,

Thailand, Greece, and the US. Attended courses of higher education during entire tours of duty through

institutions such as Ball State University, University of Maryland, University of California, and College of

South Florida. Assigned as Language Specialist during assignment in SEA.

Education

1978 Veteran’s Preparatory Program Pennsylvania State University

1979 AAS Thompson Institute, Harrisburg, PA.

Certifications and Training

Cisco Certified Network Architect

Cisco Certified Network Professional

Peregrine Systems AssetCenter v3.x

Peregrine Systems InfraCenter for Workgroups

Peregrine Systems IND and IDD

Peregrine Systems PND and PDI

Peregrine Systems Enterprise Discovery v2.1

ITIL Foundation

Peregrine Systems AssetCenter v4.x

HP Enterprise Discovery v2.2, v2.5

HP Openview AssetCenter v4.x

ITIL v3 Foundation

HP Openview AssetCenter v5.0.x

HP Asset Manager v5.x

Contact this candidate