Customer Service Representative
Resume:
ANGELICA RODRIGUEZ
**** * *** ** *** P* Hartsville SC 29550
•Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
Skills
• MS Windows proficient
• Quick learner
• Credit card processing
• Exceptional communication skills
• Multi-line phone talent
• Medical terminology knowledge
Work Histor_l:
Customer Care Professional 12/2008 to 12/2012
Alpine Access - Denver, CO
• General Customer Service-answer call types that include, but are not limited to billing questions and issues, credit card
products and services, account maintenance such as changes of address, and phone numbers, and statement questions.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Assisted customers with balance inquires
• Accepted payments
Bi-lingual Customer Service Representative
ADP Tax Credit Services - Florence, 5C
Employment Tax Credit-The program provides an incentive to
employers to hire and retain employees based on targeted
groups, including social assistance recipients, veterans and
qualified youth. Qualifying businesses can receive a tax credit of
up to $2,400 per eligible employee during the first* year of
employment
• Identify available credits
• Screen employees and process eligibility forms
• Reporting & Tracking Calculation of credits
• Monitor & Manage screening compliance and form
compliance
ReceptionistlData Entry Clerk
Odd Job Stores/Amazing Savings - South Plainfield, Nj
Answered calls and perform administrative duties. Answer all
general calls coming into the office, screen them and direct
them to the proper extension numbers. Greeted clients as well
as set up meetings in conference rooms. Data entry had other
duties and responsibilities related to general office work. These
duties included filing data sheets and copying documents.
Performed typing tasks
• Answering switchboard
• Transferred phone calls to clients
• Received messages for our clients & CEO
• Performed data entry for the retail team
• Filed documents
• Greet clients & visitors
09/2006 to 06/2008
12/2000 to 12/2005
High Scbool Diploma: General StudylDry Cleaning
MCVT HS - Piscataway, NJ
Administrative Assistant Course
Katbarine Gibbs Business Scbool- Piscataway, NJ
1998
Education
2000
Medical Billing & Coding Claims
Asbwortb College - Norcross, GA
2012
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