Customer Service Representative
Resume:
Wesley D. Smith
*********@*****.***
Address
Montgomery, AL 36106
Goal/Objective To be employed with a company that utilizes my knowledge, skills, and abilities and challenges me to
expand and learn new technologies.
Education M.S. Information Systems & Technology Date Conferred: February 28, 2013
Concentration: Information Systems
University of Phoenix, Phoenix, AZ
B.S. Business Administration Degree Conferred: May 8, 2010
Major Concentration: Management
Minor Concentration: Computer Information Systems
Alabama State University, Montgomery, AL
Work Customer Service Representative, January 2012-Present
Experience U.S. Dept. of Education; Montgomery, AL
• Federal Government Contractor for the William D. Ford Direct Loan Program
• Create tickets and document issues relating to Direct Loan Consolidation Program
• Provide consultations for lenders and borrowers of the Direct Loan Consolidation Program
Visual Specialist (Team Lead), July 2010-January 2012
Banana Republic; Montgomery, AL
• Oversaw merchandising projects (processing shipment, floor changes & windows)
• Responsible for selling merchandise according to store sales goals
IT Student Assistant, August 2007-December 2010
Alabama State University; Montgomery, AL
• Assist with CPU issues within the student labs and create tickets to document resolutions
• Team leader of team that develop website for Alabama Society of CPA’s and database for ALDOT
• Designed site layout per client specifications.
• Website currently in use (mymoneysmarts.org).
• Gathered information to help build client database.
Skills Microsoft Office, Microsoft Access, HTML, C#, Java, SQL, Web Design, SAP, Visual Merchandising, Customer Service,
and Managerial Accounting
Training Conducting Business with U.S. Public Sector December 6, 2012
Courses Cyber Security Phishing Awareness October 4, 2012
Records Management Security September 12, 2012
IT Data Protection June 26, 2012
Federal Security Re-briefing May 7, 2012
Information Security May 7, 2012
Volunteer ASPIRE; Montgomery, AL, Mentor, (August 2010-Present)
Experience ASU Campus Beautification; Montgomery, AL, Participant, (October 2007-Present)
Activities Conducted business analysis workshop on “GameStop Corp.,” (April 2010)
Conducted workshop on “Motivation through Goal Setting and Reward Systems,” (Nov 2009)
Helping Individuals Receive Employment Direction, Founder, (July 2009-Present)
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