Customer Service Manager
Resume:
Claudia M. Rodriguez Lex
Staten Island, N.Y. 10306
*****-************@***.***
Objective: To obtain a position where I can utilize my customer service skills and office
experience.
Skills: Proven ability to problem solce, multi-task, and adapt easily to new concepts and
responsibility. Advanced knowledge of Windows XP, Microsoft Excel & Word,
Spreadsheet. Also fluent in Spanish and German.
Education: New Dorp HS
Staten Island, NY
Westchester Buisness Institute 6 month program
White Plains, N.Y.
EMPLOYMENT HISTORY:
ALBANY MULTI MEDICINE GROUP
Receptionist
Ocotber 2012
Answered all in coming calls. Schedule appointments for patients. Filling, called patients
to remind them of their upcoming appointments. Schedule MRI's and or CT Scans..
Dollar General Assistant
Manager 2010
Oversaw complete management duties of the retail store.
Assisted customers
Completed various paperwork
Cornell Medical Imaging Medical Scheduler
2006-2008
*Called patients to remind then of their appointments and give instructions to exams.
*Intercept and handle large influx of incoming calls.
*Schedule and reschedule appointments for Mammography, CT, Ultrasounds, X-ray, Pet
Scans, MRI.
*Direct incoming calls to requested Radiologist or proper department representative.
*Called insurance companies to get pre-cert/authorization for all exams.
*Go through faxed scripts and file by department, date and time of appointment.
Generate and fax medical reports to requesting physicians, physicians office. *IDX flow
cast computer systems.
Park Avenue Radiology Medical Records
Clerk 2005-2006
*Called patients to remind then of their appointments and give instructions to exams.
*Intercept and handle large influx of incoming calls.
*Schedule and reschedule appointments for Mammography, CT, Ultrasounds, X-ray, Pet
Scans, MRI.
*Direct incoming calls to requested Radiologist or proper department representative.
*Called insurance companies to get pre-cert/authorization for all exams.
*Go through faxed scripts and file by department, date and time of appointment.
Generate and fax medical reports to requesting physicians, physicians office. *IDX flow
cast computer systems.
Queens Health Center Patient Services Clerk
1998-2005
*Assisted patients by responding to phone inquiries, scheduled appointments with outside
providers, in house appointments.
*Processed claims
*Negotiated contracts with outside providers. *Pre-certify surgeries with Blue
Cross/Blue Shield. *Aware of HIPPA laws.
*Explained Medicare benefits to pensioned patients. *ICD 9 coding/CPT coding.
Sally Beauty Supply Manager 1992
Oversaw complete management duties of the retail store.
Assisted customers
Completed various paperwork
Manhattan Health Center Patient Services Clerk 1986-
1992
*Assited patients by responding to phone inquiries, scheduled appointments with outside
providers, in house appointments.
*Processed claims
*Negotiated contracts with outside providers. *Pre-certify surgeries with Blue
Cross/Blue Shield. *Aware of HIPPA laws.
*Explained Medicare benefits to pensioned patients. * ICD 9 coding/CPT coding.
REFERENCES ON REQUEST
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