Customer Service Manager

Taylor Dull

**** ****** ***** ********, ** *****

Tel: 404-***-**** Email: **************@*****.***

EDUCATION

Georgia Southern University, Statesboro, GA May 2012

Bachelor of Science, GPA 3.3

Fashion Merchandising & Apparel Design

Minor: Marketing

PROFESSIONAL EXPERIENCE

MOLLY HURLEY & ASSOCIATES- ATLANTA, GA January 2012- Present

Showroom Manager, Customer Care, & Database Management

Managed daily office operations and maintained accurate records within the database.

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Created spreadsheets to improve cash flow management.

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Excelled within a deadline-intensive environment, ensuring accurate and on-time completion of all projects.

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Created company’s first employee manual including training and development; outlining all responsibilities of

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each position.

Assisted in all areas of administrative work including data entry, inventory management, receptionist duties, file

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organization, and website building.

Increased customer loyalty through excellent customer service and relations.

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SEASONAL EMPLOYEE: DR. KARL BURGESS DDS- STONE MOUNTAIN, GA 2011-

2012

Assisted in clerical and administrative duties throughout the office.

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Assisted Office Manager in rectifying patient database accounts.

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CORE ACCOMPLISHMENTS

Established and maintained a positive relationship with corporate vendors and customers.

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Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

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resolving problems to maximize efficiency.

Responsible for training all new employees and interns to ensure continued quality of the business.

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Collaborated with co-workers to ensure smooth workflow and efficient organization operations.

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Successfully planned and executed corporate meetings, dinners, and special events.

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Answered multiple phone lines, transferred calls to corresponding departments, and filed customer records.

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Demonstrated proficiencies in telephone, email, fax and front-desk reception within high-volume environment.

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Improved office organization by compiling monthly commission reports, financial spreadsheets, organizational

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charts and company data reports using advanced Microsoft Excel functions.

Prepared monthly reports for records, closed terminated records, and insured that all documentation has been

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received and filed.

SKILL HIGHLIGHTS

Report development Meets deadlines

Problem resolution Self-starter

Administrative support Report analyst

Attention to detail Meets/exceeds goals

Spreadsheet development Project planning

Highly Motivated Trustworthy

Quick Learner Dedicated

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