Customer Service Engineering

Shen-An Yen

740-***-**** • ******.***@*****.***

http://www.linkedin.com/pub/shen-an-yen/24/426/88

Professional Profile

Bilingual chemical engineer with expertise in energy sustainability, SOP development and training, and engineering

materials. Fluency tuned analytical and research skills with dedication to clear communication and presentations. Proven

ability and extensive experience in project management, data analysis, warehousing/ inventory control, and budget and

resource management; well organized and proficient with details.

Education

Russ College of Engineering and Technology, Ohio University Athens, OH, USA

December 2012

Master of Science in Chemical and Biomolecular Engineering

Cumulative GPA: 3.66/4.00

University Scholarship: full tuition

Subfield: Sustainable Energy Research

Thesis: W ater Management in the PEM Fuel Cell with a Novel Siloxane Polymer in the Electrode Layer

Presented preliminary results at UCEAO conference in Columbus, Ohio

Department of Engineering, National Yunlin University of Science &Technology Yunlin, TAIWAN

Bachelor of Science in Chemical Engineering June 2004

Subfield: Biotechnology Research

Project: Utilize bead-shaped Chitosan for immobilizing Lipase enzyme

Research Experience

Chemical & Biomolecular Engineering Departm ent, Ohio University Athens, OH, USA

Research Assistant for PEM fuel cell project June to August 2011

Participated and conducted research on hybrid vehicles project funded by Department of Energy. Casted

polymer electrolyte membranes using proprietary composition. Fabricated MEAs by direct spraying and

GDL-GDE methods. Cell assembly and test.

Documented, optimized and standardized cell fabrication procedures in detail to achieve higher, more

reliable and more consistent MEA and cell performance results from handmade PEM fuel cell (the variation

is less than 30%). Validated and evaluated the cell using electrochemical techniq ues, such as,

Potentiostatic (LSV and CV), Potentiometer Galvanostat, and Electrochemical Impedance Spectroscopy,

and microscopy analysis, i.e., SEM and EDAX.

Chemical & Biomolecular Engineering Department, Ohio University Athens, OH, USA

Teaching Assistant January to December 2010; March to June 2011

Supervised and coached student (~20 students/ class) regarding the experiments and organized and

prepared the specimens for laboratory classes through systematically located the samples and tools in lab

for students to complete the experiment more effectively and 20 % more efficiently.

Work Experience

Mei-Tsung Paint Store - retailer of interior and exterior paints and tools Taichung, TAIWAN

January 2000 – June 2004

Sales/Customer Representative

June 2004 – December 2007

Manager

Developed marketing strategies by planning and executing customer service and sales train ing, contributing

to $10,000 reduction annually.

Tracked material and inventories effectively thus reducing stockouts 5%, enhancing customer satisfaction

20% within six months.

Reduced warehouse cost by $8,000 and facilitated supply replenishment by implem enting FIFO, enhancing

stock circulation by 18%.

Languages

English: Fluent; Mandarin Chinese and Taiwanese: Native

IT Skills

W indows 7, Word, Excel, PowerPoint, Visio, Outlook, MATLAB, W indows movie maker

Membership

AIChE, ECS

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