Medical Assistant Customer Service

Doris E. Valenzuela, MA

**** *. **** ****** 623-***-****

Peoria, Arizona 85345 *************@*****.***

SUMMARY OF QUALIFICATIONS

Clinical Laboratory Procedures:

• Physical Examinations - Vital Signs, Physical Measurements, Health Histories

• Life Support and Safety – HIPAA/OSHA, First Aid, Infection Control

• Laboratory Science – Urinalysis, Pregnancy Testing, Glucose Testing, Sterile PPE/Procedure,

Dose Calculation

• Patient Diagnostics - EKG’s and Pulmonary Function Testing, Patient Relations and

Communications, including lab results and documentation

• Clinical Office Procedures – Wound Care, Venipuncture, Finger Sticks, Tray Set-ups,

• Injections – Interdermal, Intramuscular, Subcutaneous

Medical Administrative Procedures:

• Medical Office Procedures - Scheduling, Filing, Telephone, Keyboarding

• Health Care Communications – Call medication refills to pharmacy, Patient Relations and

Communications, including lab results and reports

• Medical Insurance – Billing & Coding, Microcomputer Concepts – Microsoft Office Word, Excel,

Access, PowerPoint, 65wpm and Internet

Administrative Skills:

• 10+ years administrative and clerical experience

• Answer multiple phone lines, transfer calls, forward messages

• Manage front office, employee files, student immunization records, supply inventory

• Care for hurt and sick students

• Interact with marketing department

EDUCATION AND CERTIFICATIONS

Medical Assistant Diploma Deans List/Perfect Attendance 2010

Arizona College of Allied Health Glendale, AZ

Life Designs Certification 2010

Rehab Certification 2010

First Aid/CPR certified 2012

Volunteer Services:

Medical Assistant 05/2012 to present

Veterans Affairs Hospital Phoenix, AZ

• front desk

• patient transport

• clerical assistance

Medical Assistant 05/2011 -07/2011

N.V. Family Medicine Glendale, AZ

• Front/back office

• 200 hours clinical

• Insurance verification, answer phones, schedule appointments, patient check in and out

WORK HISTORY

Provider for In Home Care

Odyssey Services Corp - Subcontracted same position (Odyssey request) 09/01/2012 to present

Odyssey Services Corp - Mesa, AZ 10/31/2011 to 08/31/2012

• Provide Attendant, Rehabilitation, and Respite care for patients with various disabilities:

specifically cerebral palsy, epilepsy, autism

• Attendant include bathing, diaper changing, dressing, feeding (mickey button). Install

and maintain use of nebulizer, percussive vest, portable air tank, Bipap and ceiling lift. Give oral

medications.

• Perform physical therapy exercises. Help patient learn how to use new power

wheelchair, work with patient to relearn communication skills, learn technology of the patients resources

for computer, phone, and reading materials

• Guidance and assist with reading, school homework, tie shoes, and chores

Payor Change Processor-Medicare Department 04/2011-05/2011

Corestaff Employment Agency Tempe, AZ

• Insurance verification, verification of jurisdictions according to the MACS-Medicare Administrative

Contractors directors, make phone calls to patients when necessary to verify information.

• Update demographics and insurance information, perform/facilitate basic eligibility, delete payor

changes when possible

Office Manager/Health Advisor 01/18/2011- 04/08/2011

Bradley Academy Charter School of Excellence Avondale, AZ

• Student nursing care, student enrollment, student attendance

• Answer phones, copy machine maintenance, typing memos

• Involvement with Department of Education processes, assisting principal and charter owner

wherever needed, assist parents as needed

Medical Assistant Externship 12/2010

Estrella Mountain Medical Group Goodyear, AZ

• Patient triage, patient files, injections, vitals, EKG’s, breathing treatments, urine and strep tests

• Stocking supplies, cleaning rooms, patient check-out, collection of co-pays

• EMR, ICD9 coding, verify and update demographics and insurance information, perform/facilitate

basic eligibility, co-pay and preauthorization requirements

• Answer phones, scheduling appointments

Medical Assistant Externship 11/2010-12/2010

Now Care Urgent Care Glendale, AZ

• Triage, assisting PA with procedures, vitals, injections, breathing treatments, urine and strep tests

• Stocking supplies, cleaning rooms, mayo tray set-up

• Verify and update demographics and insurance information, perform/facilitate basic eligibility, co-

pay and preauthorization requirements, answer phones, patient files

Respite/Rehab Provider 01/2010-04/2010

Blue Mountain Rehab Facility Surprise, AZ

• Rehab and respite provider for a patient with autism, ADL’s, customer service skills with patient

interaction and interaction with public

Office Coordinator 08/2009-10/2009

Destiny Elementary School Mesa, AZ

• Trained office personnel for administrative/secretary, immunization files/reports, bookkeeping and

student files

Health Advisor/Administrative Secretary/Teacher Assistant 10/2002-07/2009

Paramount Academy Charter School Peoria, AZ

• Student involvement with education at K-8 level

• Student nursing care when sick and/or hurt,

• Maintain employee personnel files, phone and copy machine maintenance, purchasing supplies

and notarizing documents for school and parents, maintain student immunization records, record student

information in school master program.

References Upon Request

Contact this candidate