Customer Service Manager

Location:

Posted:

March 07, 2013

Work Experience

Hobee’s Restaurant, Manager, (***0-current)

•Weekly orders for back of the house

•Resolve all customer issues/special requests

•Open and close restaurant

•Assist with special events, Monthly Donation, Christmasparade

•Process/send employees timecards & payroll to corporate office

•Was employee of the month in May 2012

• Worked for the corporate office as an office assistant

Marie Callender’s, Shift Supervisor, (2009-2010current)

•Follow opening and closing procedures for the restaurant to ensure efficient business results

•Supervise both service and kitchen staff during assigned shifts

•Coordinate large party placement while continuing to ensure the overall seating plan

•Assist with inventory of pies during holiday season

•Ensure employees appropriately clock in & out for their shifts

Marie Callender’s, Hostess/Cashier, (2004 - 2009)

•Lead Hostess- oversaw running and organization of the front desk

•Responsible for the training of new hostesses to ensure company policy and procedures are taught to new employees

•Seating guests- make sure that guests are satisfied with their table location

•Take reservations- ensure correct information is recorded

•Process to go orders- take calls, input the order, close the sale with the guest

•Cashier- handled cash and credit card transactions

Education

Mission College, Santa Clara, CA

St Lawrence Academy, Santa Clara, CA

Certifications

•ServSafe Certified

Skills

•Strong leadership and managerial abilities

•Strong organizational & multi-tasking skills

•Superior customer service

•Excellent oral and written communication

•Proficient in Microsoft Word, Excel, PowerPoint, & Outlook