Customer Service Sales

J . T r isten H udson

*** ***** ** **, ******, GA 30735 ~ 706-***-**** ~ **********@*****.***

P rofessional Summa ry

Skilled Operations Manager with solid experience managing all levels of a small Business including Budgeting and Administration.

Dedicated leader with demonstrated ability to train, manage, and motivate team members to achieve organized objectives.

Seeking a position where I can use the knowledge, skills, and experience I currently have to help increase your Companies sales &

potential profit. I am also very eager to learn more and expand my knowledge about your company.

Skills

Project management

Budgeting and finance New product introductions

Strategic planning Computer proficient

Customer relation M icrosoft Office proficiency

Personnel management Data management

Inventory control Planogram design

Talented multi-tasker MS Windows proficient

Schedule management MS Office

Independent worker POS systems

Accurate and detailed Merchandising

Organizational skills Mathematical aptitude

Self-motivated Store displays

Quick learner Advanced cost control techniques

Work H istory

Retail Project Merchandiser

11/2012 Current

Advantage Sales & Marketing – Northwest GA.

• Ran markdown reports, managed store replenishment and analyzed buying reports.

• Assembled promotional displays, including quarter and full size point of purchase displays.

• Established strong vendor relationships to maintain and support the business.

• Traveled to the market, visited vendors and assisted buyers with merchandise selection.

• Removed damaged, out of code, not in set and discontinued items from displays.

• Rotated manufacturer products as needed.

• Managed project deadlines and monitored milestones through completion stage.

Manager

06/2010 08/2012

Subway (Franchise) – Calhoun, GA

• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Carefully interviewed, selected, trained and supervised staff.

• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Developed and rolled out new policies.

• Exceeded company objectives with Record Breaking Results.

• Hired and trained all new staff members.

• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

• Correctly calculated inventory and ordered appropriate supplies.

• Actively participated in ongoing customer service programs to build sales and rapport in the community.

• Led and directed team members on effective methods, operations and procedures.

• Prepared for and executed new menu implementations.

• Maintained a safe working and guest environment to reduce the risk of injury and accidents.

• Developed, implemented and managed business plans to promote profitable food and beverage sales.

• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Office / Administrative Assistant

02/2007 05/2008

Franks Trucking – Dalton, GA

• Managed office supplies, vendors, organization and upkeep.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Opened and properly distributed incoming mail.

• Maintained accurate stock records and schedules.

• Tracked time spent on assignments each day for productivity reporting.

• Reviewed files, records and other documents to obtain information and respond to requests.

• Developed methods to establish and clarify customer objectives.

Assistant Manager

11/2004 06/2005

It's Fashion – Calhoun, GA

• Greeted customers in a timely fashion, while quickly determining their needs

• Answered customer questions about product availability and shipment times.

• Processed cash and credit payments rapidly and accurately.

• Generated repeat business through exceptional customer service.

• Counted cash drawers and made bank deposits.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Assigned employees to specific duties to best meet the needs of the store.

• Instructed staff on appropriately handling difficult and complicated sales.

• Examined merchandise to verify that it was correctly priced and displayed.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Stocked and replenished merchandise according to store merchandising layouts.

• Referred unresolved customer grievances to designated departments for further investigation.

• Cleaned and organized the store, including the checkout desk and displays.

• Identified potential shoplifters and alerted management.

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

• Verified that all customers received receipts for their purchases.

Education

Gordon Central High

2004 Calhoun, GA

High School Diploma

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