Customer Service Sales

tHomasena deveaux ***** Normanwood Court

Financial Service Professional Jacksonville, Florida 32221

(C) 904-***-****

Email: **********@*****.***

Professional Profile

Business Talented and analytical professional with 10 years'

Development experience in the banking and financial services arena.

Mortgage Possess effective combination of negotiation, closing,

Compliance customer management, and team-building skills that

Customer consistently contribute to operational objectives.

Interaction Skills Showcased significant achievement in analyzing current

market conditions, monitoring volatile market activities,

Communication and understanding industry comparisons. Applied broad

Skills financial and lending concepts to advise a broad range of

Pipeline Growth clients.

Problem-Solving Demonstrated strengths in customer service management with

Organizational a capacity to develop and maintain long-term, high-profit

Development client relationships. Recognized for strong work ethic and

Client respected as a contributing team player through consistent

Relationship collaboration with co-workers, integrity, and commitment to

Building success.

Collections

Professional Experience

Wells Fargo Home mortgage, jacksonville, fl 09/2012-current

Non Conforming Loan Processor

Facilitate the gathering of loan conditions and submission for final loan

approval to meet established loan closing dates. Communicates loan status

to sales partners, referral source and borrower. Develop and maintain

fundamentals of lending.

Keep abreast of changes in policies, standards and regulations applicable

to work unit. Understand and apply local, state, and federal regulations

relating to processing mortgage loans.

adecco group, Jacksonville, FL 09/2010 - 09/2012

One of Jacksonville leading Temporary Service

Client Services Representative

Responsible for reaching out to retail clients to collect past due invoices

with terms and to receive pre-payment for orders for accounts without

terms. Mangement of credit hold reports including facilitation of problem

resolution and timely order releases. Account reconciliation skills

required to request credit adjustments to apply credit memos or unapplied

cash to outstanding invoice as necessary.

Adecco group, Jacksonville, FL (Contracted Employer Adecco Group) 04/2009

-09/2010

One of Jacksonville leading Temporary Service

Client Services Representative

Same as above, went from a contract position to a permanent position.

Wachovia, Jacksonville, FL (Contracted Employer First Place Staffing)

09/2008-04/2009

Diversified, financial services of Wells Fargo

Mortgage Loan Processor

Responsible for guiding customers through the home financing event from

loan registration through closing. Essential functions include: Strong

knowledge of underwriting guidelines, Fannie Mae and Freddie Mac

guidelines, products and programs to accurately interpret income documents,

credit reports and asset information. Quote and lock interest rates.

Bank of America, Jacksonville, fl 02/2008-08/2008

One of the nation's leading home mortgage provider

Mortgage Processor Assistance

Made contact to borrowers ion FHA loans, after approval for home loan to

ensure that all information was correct in the application. Provided

conditions needed to complerte processing. Discussed loan parameters and

the terms and conditions. Kepts track of files until conditions received,

and if no conditions were received mailed out actions letter to client.

financial detail inc. Jacksonville, FL 03/2007-01/2008

Loan Originator

Responsible for converting prospective clients into new loan applications

and managing the client experience from origination to closing. Presented

FHA, VA and Conventional products and loan pricing to our existing

customers and new prospects matching their needs with the appropriate

products. Provided excellent service while fulfilling the mortgage needs

of the individual. Interacted with processing, closing, underwriting and

clients via telephone, emails and on a face to face basis.

WMC Mortgage Corporation. Jacksonville, FL 02/2005-02/2007

Mortgage Processor/Jr Underwriting

Managed a pipeline of loans, while communicating proactively with customers

account executives and vendors to ensure that commitments are met and

closings occur as scheduled. Collected all required documents to process

the loan. Assisted loan officers in production and perform back up role to

underwriting. Reviewed mortgage conditions on loans that were passed down

from the mortgage processor for approval.

option one mortgage corporation. Jacksonville, FL 10/2002-02/2005

Mortgage Loan Processor

Managed a pipeline of loans, while communicating proactively with customers

account executives and vendors to ensure cycle time commitments are met and

closings occur as schedule. Reviewed and analyzed documentation to

determine if income, assets, credit and property values are supported.

Developed and maintained sufficient knowledge of policies, procedures and

guidelines for all programs in order to adequately determine customer

eligibility and qualification. Collected all required documentation to

process the loan. Maintained a high levels of customer service with

customers, banking associates, realtors and other areas within the

department.

Key Contributions & Results:

< Maintained comprehensive knowledge of all company loan programs, lending

guidelines, and technology resources, serving as the subject matter

expert to other members of the lending team.

< Developed comprehensive sales and marketing strategies while maintaining

a strong focus on lending and compliance guidelines in order to

effectively service clients in a legal, industry-approved manner.

technical

.FDCPA Certified . Weblock Siebel . Impact . Fidelity MSP

. Microsoft Office

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