Kelly M Freeman

**** ***** *****

Columbus, Ga. *1907

706-***-****

abol2v@r.postjobfree.com

Objective

To obtain a position in a company that will allow me to exercise my counseling skills and work with people, particularly in a customer service capacity.

Education

Columbus State University, Columbus, Ga.

Counseling Department

M.S. Community Counseling, GPA: 3.7, May 2013

Chi Sigma Iota

Salem College, Winston-Salem, NC

B.A., Sociology and Religion with focus on the impact society has on women in the 21st Century, May 2009

Kappa Gamma Delta

Experience

CSR, Randstad, Total Systems, Columbus, Ga. October 2012-Present

Upholding customers wishes and preserving customer’s requests

Maintaining High Call volume of customers while providing quality service

Protecting customer’s private credit information

Teaching Assistant, Kumon Math and Reading Center, Columbus, Ga. May 2012-October 2012

Assist children ages 3-7 in reading and math concepts

Ensure concepts are comprehended using supplemental learning material

Guarantee students are on task and work in a quiet, learning conducive environment

Intern, Diversified Consulting Services, Columbus, Ga. June 2012- Present

Perform home visits with referred clients from DFCS and Muscogee County Drug Court

Complete home evaluations for DFCS and other government agencies

Individual, Group, Family, and Couples counseling provided on as needed basis

Drug counseling, stress management, parenting, and domestic violence counseling

Alarm Handling Operator, Central Signal, Columbus, Ga. May 2011-Dec 2011

Answering Service operation capability

Residential/commercial alarm handling

Customer service over multi phone line system

Operating under high stress situations

Sales Associate, Walmart Stores Inc. Columbus, Ga. October 2009- May 2011

Maintain presentable sales floor appearance daily

Switchboard Operator/phone service on multi-line phone

Listening to customer expectations and delivering needs

Unloading stock from warehouse onto sales floor

Loan Manager, American First Mortgage, Columbus, Ga. June 2009-September 2009

Data entry of loan applications on Calyx computer program

Organizing and scheduling supervisor’s schedule

Pulling client credit, performing verification of employment to complete loan documents

Computer Skills

SPSS, Word, Excel, Powerpoint, Outlook, Caylax

Skills

Counseling

People skills

Problem Solving

Note Taking

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Excellent intrapersonal relations

Marketing & Sales

Phone Etiquette

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