Customer Service Sales
Resume:
Kelly M Freeman
Columbus, Ga. *1907
**********@*****.***
Objective
To obtain a position in a company that will allow me to exercise my counseling skills and work with people, particularly in a customer service capacity.
Education
Columbus State University, Columbus, Ga.
Counseling Department
M.S. Community Counseling, GPA: 3.7, May 2013
Chi Sigma Iota
Salem College, Winston-Salem, NC
B.A., Sociology and Religion with focus on the impact society has on women in the 21st Century, May 2009
Kappa Gamma Delta
Experience
CSR, Randstad, Total Systems, Columbus, Ga. October 2012-Present
Upholding customers wishes and preserving customer’s requests
Maintaining High Call volume of customers while providing quality service
Protecting customer’s private credit information
Teaching Assistant, Kumon Math and Reading Center, Columbus, Ga. May 2012-October 2012
Assist children ages 3-7 in reading and math concepts
Ensure concepts are comprehended using supplemental learning material
Guarantee students are on task and work in a quiet, learning conducive environment
Intern, Diversified Consulting Services, Columbus, Ga. June 2012- Present
Perform home visits with referred clients from DFCS and Muscogee County Drug Court
Complete home evaluations for DFCS and other government agencies
Individual, Group, Family, and Couples counseling provided on as needed basis
Drug counseling, stress management, parenting, and domestic violence counseling
Alarm Handling Operator, Central Signal, Columbus, Ga. May 2011-Dec 2011
Answering Service operation capability
Residential/commercial alarm handling
Customer service over multi phone line system
Operating under high stress situations
Sales Associate, Walmart Stores Inc. Columbus, Ga. October 2009- May 2011
Maintain presentable sales floor appearance daily
Switchboard Operator/phone service on multi-line phone
Listening to customer expectations and delivering needs
Unloading stock from warehouse onto sales floor
Loan Manager, American First Mortgage, Columbus, Ga. June 2009-September 2009
Data entry of loan applications on Calyx computer program
Organizing and scheduling supervisor’s schedule
Pulling client credit, performing verification of employment to complete loan documents
Computer Skills
SPSS, Word, Excel, Powerpoint, Outlook, Caylax
Skills
Counseling
People skills
Problem Solving
Note Taking
Written Correspondence
General Office Skills
Computer Savvy
Customer Service
Excellent intrapersonal relations
Marketing & Sales
Phone Etiquette
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