Customer Service Manager

STEPHANIE WILLIAMS-MALIK

**** ******* **** ***, *** Grove, CA 95758

Phone: 916-***-**** Email: **************@*****.***

CAREER OBJECTIVE: MANAGEMENT/GENERAL MANAGEMENT

SUMMARY OF QUALIFICATIONS

Highly skilled, results-oriented Manager with over 15yrs experience. Proven success

with increasing sales profitability, and building exceptional teams. Demonstrates

outstanding customer service and will always go above and beyond to exceed

expectations. Consistently achieves performance goals and always take the initiative.

AREAS OF EXPERTISE

Team Building/Staff Training Profit and Loss

Strong Organizational Skills Inventory Management

Quality Assurance Guest Relations/Customer Service

Purchasing/Merchandising Microsoft Word/Excel

Sales/Marketing Strong Leadership Skills

Catering & Event Planning

PROFESSIONAL EXPERIENCE

Successfully trained new staff/supervisors/managers on the proper function of the

establishment.

Created monthly and yearly budgets to ensure sales profitability.

Demonstrated outstanding achievement by increasing monthly sales 20%.

Exemplified strong customer service, ensuring each guest was satisfied with our

service.

Strategically created yearly business plans which proved successful at the end of each

year.

Successfully managed 80-100+ employees.

Performed quality assurance checks in the kitchen area to ensure proper food handling,

cleanliness and safety.

Decreased employee turnover rate by demonstrating team building skills.

Carefully screened and hired new employees, made sure each employee was properly

trained on all policies and procedures.

Developed guest trust which resulted in management recognition and return visits.

Awarded and recognized as manager of the quarter for outstanding achievement.

EDUCATION

A.A. Degree, Business Administration, Sacramento City College, Sacramento, CA

Candidate for B.A. Degree, Business Management, National University, Sacramento, CA

Paralegal Certificate Career Com College, Sacramento, CA

WORK HISTORY

Manager, Romano's Macaroni Grill, (2006-2010) Elk Grove, CA

General Manager, CEC Entertainment Inc., (2000-2006) Sacramento, CA

General Manager, Syndran Food L.P (1997-2000) Sacramento, CA

Associate General Manager, Baker's Square Restaurants (1995-1997) Sacramento, CA

General Manager, Arby's Restaurants (1991-1995) Sacramento, CA

Assistant Manager, Sleepers Stationary (1988-1991) Sacramento, CA

Contact this candidate