Customer Service High School

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Quincy Lamar

**** ******* **** *****, *******, GA. 30034•404-***-****•******.*****@*****.***

Quincy Lamar

Objective

To obtain a career where my excellent customer service and leadership skills can be utilized to encourage

positive growth with room for advancement.

Experience

Sept. 2009-July2012

Octapharma Plasma Inc., Florence, AL Florence, AL

Senior Lead Processing Technician

• Ensures prompt and safe sterile collection of plasma samples using electric heat sealer and

centrifuge.

• Handles tested and untested product as well as plasma with unsuitable test results with

properly utilized personal protective equipment.

• Performs all required quality controls and records results on the appropriate logs

• Prepares units and samples for regular daily and weekly shipments per company policies

and strict federal transportation regulations.

• Complies with federal, state, local and company specific regulations related to quality of

product, employee and donor safety and to the proper performance of day-to-day activities.

• Follows all OSHA requirements and company personnel policies.

July 2007-Jan. 2009

US Cellular Waukesha,WI

C ustomer Service Representative

• Answered incoming calls from cellular customers

• Assisted with billing questions

• Assisted customers with troubleshooting technical issues concerning cell phone

• Informed customers of new phones as well as accessories in attempt to up sale and create

revenue for the company.

• Provided excellent customer service by listening attentively and being patient and

concerned with the customer’s needs

June 2005-May 2007

Radiotherapy Clinics of Georgia Lawrenceville, GA

P atient Information Specialist

• Educated potential patients of the company type of treatment for Prostate Cancer

• Updated patient demographics

• Provided information on their treatment by sending out brochures that include statistics for

those who have been treated successfully

• Scheduled appointments with doctors as well as follow-ups

• Answered phones directing calls to appropriate departments

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Quincy Lamar

May 1998-Feb. 2005 Kaiser Permanente

Atlanta, GA

Customer service Associate

• Answered Incoming calls from Kaiser Members assisting with scheduling appointments with

primary care physicians and/or physicians available

• Following protocol assisted members by transferring calls to advice nurses

• Informed patients of coverage as well as available plans and made suggestions to members

on coverage plans that may be better suited depending on customer needs.

Education

Lincoln High

High school Diploma

References

References are available on request.

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