Project Manager Customer Service

Contact

KEnDrA n. FrEE

347-***-**** C • ****************@*****.***

http://www.wix.com/kendranicolefree/knf

Objective

Seven + Years Experienced Graphic Designer, with solid experience in Adobe

Creative Suite. I have a passion for producing quality creative work in a professional,

clear, attractive, and engaging format. I am looking for a creative position to expand my

range and breadth of design skills across various media platforms. I have a great

attention to detail, I am a quick learner and enjoy learning new software.

Overview of Experience

Visual Media, Video Mulitmedia and Web

Print

PowerPoint Templates Website Project Manager

Postcards, Flyers

Video Presentations Photo Retouching

Banners, Posters

Photo Presentations Voice Overs

CD/DVD Case Covers

Presentation graphics eBlasts

Newsletters

Invitations

Logos, Brochures, Booklets

Corporate branding packages

Professional Work Experience

one oF mY most beloved

GrAPhiC DESiGn

projects:

ExPEriEnCE

Developed a 28 page booklet in

English and Spanish for 300+ Diabetic

Freelance graphic designer

Patients. Carried the project from

Far rockaway, nY mar 2011-present

concept to completeion.

» Produce a wide variety of graphic products

This was quite a meaningful project,

including flyers, CD/DVD Case Covers,

because patients can use this booklet

PowerPoint templates, indoor/outdoor

as a tool to successfully manage their

banners, and postcards with a yield of

disease.

over 5,000.

I chose the layout/graphics and, color » Create several corporate logo

palette in particular to inspire hope packages including,

and encourgements in patients who brochures, letterhead,

face dealing with a chronic disease. operational procedural

manuals.

» Consult with Clients to help

develop creative solutions for

their projects.

graphic designer/project coordinator

hhc health & home care, nYc june 2005 – present

» Design and write exceptional promotional materials for patients, staff

and patients including:

» Monthly agency newsletters with a circulation of 400 employees

and vendor staff.

» Brochures and other patient information publications, including

over 30 patient handouts.

» Ads in major nursing publications with circulation of 125,000 and

direct mail piece with a reach of 14,000 and other recruitment

materials.

» PowerPoint templates and presentations, logo design, flyers,

posters, banners and signage, photo presentations, postcards,

letterhead, Organization template packages

» Other responsibilites:

» Developed plan and functional landscape for our website and facilitate

ongoing bi-weekly web site updates

» Provide planning and coordination for events, projects, and marketing/

recruitment initiatives.

» Plan and organize agency open houses, resulting in the hiring of new staff.

» Reliably and diligently render administrative support to Clinical Education

Department, including coordinating new staff orientation and clinical trainings.

» Assist in roll-out of eLearning system

graphic design Freelancer – brooklyn, nY july 2001 – august 2005

» Professionally designed quality print media including flyers, invitations,

and booklets.

» Provided consultation to an emerging graphic design enterprise.

MARKETINg AND OThER WORK ExPERIENCE

account coordinator

the chisholm-mingo group (ad agency), nYc july 2002 – april 2004

» Effectively performed » Thoroughly conducted research

administrative duties and and competitive analysis for

supported agency activities. agency teams.

» Conducted weekly status » Designed templates and helped

meetings, which fostered improved compose agency presentations,

communication between team using PowerPoint.

members and ensured proper » Occasionally provided

and timely execution of agency administrative assistance to

activities on client account. Agency Chairman.

» Accurately developed client contact

and status reports, which kept

internal teams and clients abreast

of account related activities.

segment marketing strategy analyst Ford motor company, dearborn, mi

summer 2000

» Responsibly led a 12-member team, which successfully developed and presented an

informative, innovative, and interactive forum for a leadership conference.

» Developed and presented solid market research reports to executive managers, which gave

them deeper insight regarding the vehicle’s position in the marketplace.

» Made meaningful contributions to the Leading Edge Boomer Team, including analyzing video

footage of a focus group, helping Ford to better discern the needs of Baby Boomers.

team leader – bell atlantic, new York, nY summer 1999

Diligently assisted senior Team Leader in managing team of 17 Special Representatives.

»

Effectively managed the team in absence of senior Team Leader.

»

Thoroughly screened and distributed over 200 incoming sales requests.

»

Attentively handled customer complaints from the Executive Office.

»

Assisted in coordination of events for Bell Atlantic gBS Take Your Child To Work Day, which

»

received acclamations from several senior managers.

staff specialist – bell atlantic, garden city, nY summer 1997 & 1998

» Created a report analysis, identifying discrepancies in customer records, which generated an

approximate savings of $25,000 and increased the quality and efficiency of customer service.

» Made sound decisions in processing and handling customer orders.

» Conducted excellent presentation to senior management, providing professional reflections on

the telecommunications industry and on my experience with Bell Atlantic.

Volunteer Work Experience

director of graphic media ministry jan-dec 2009

Member, Graphic Media Ministry jan 2009 - Dec 2011

hope christian center, brooklyn, nY

» Spearheaded 9 member team in providing graphic work including, media projection for services

and events, weekly announcement presentation, graphic design, and newsletter publication

» Produce weely announcement video, including graphics, layout, audio editing, and my personal

voice over

Computer Skills

Adobe Creative Suite: InDesign, Illustrator, Photoshop; MS Office 2010: Word, PowerPoint, Excel

Education

HOWARD UNIVERSITY, Washington, DC

Major: Marketing BBA: May 2001 Cum Laude

RICHMOND AMERICAN INTERNATIONAL UNIVERSITY, London, England

Howard/American Institute for Foreign Study Exchange Program Jan – May 2000

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