Customer Service Manager

Nuno Costa

Suite****, ***, Helmcken Street

Vancouver, V6B 6E4 Canada

****************@*****.***

604-***-****

OBJECTIVE

To obtain an emergency responder position with your company to further

develops my emergency skills within the emergency service industry.

WORK EXPERIENCE

From April 2012

Market Place IGA, Vancouver, Canada

. Clerk in the Deli department and baker in the Bakery

November 2003 - April 2012

Lisbon City Hall, Emergency Manager, Portugal

. Provide excellent customer service for the population

. Develop capacity for dealing with emergencies and disasters

. Make all types of emergency plans for the city

October 2002 - November 2003

Odivelas City Hall, Urban Planner, Portugal

. Public communications and presentations

. Assessment of local structure plans and elaboration of details and

general plans for the city

March 2000 - October 2002

Serta Technical Office, Urban Planner, Portugal

. Work in an environment with a multi-disciplinary team

. Make architectural and urban planning projects and provide an excellent

customer service

November 1998 - February 2000

Vila de Rei City Hall, Urban Planner, Portugal

. Analyses and emission of counsels to customer's projects.

. Elaboration of urban projects and plans

VOLUNTEER EXPERIENCE

Since 2008: Fire-Fighter and EMR in Odivelas City, Portugal

EDUCATION

2004-2006: Master Degree in Urban Planning (California Urban Planning and

anti-seismic system, USA), Lusofona University

SKILLS AND COURSES

. September 2012, TDG (Transportation of Dangerous Goods) Course, Canada

. September 2012, WHMIS (Workplace Hazardous Materials Information Systems)

Course, Canada

. September 2012, PST (Petroleum Safety Training) Course, Canada

. September 2012, H2S (Hydrogen Sulfide Gas) Course, Canada

. August 2012, EMR (Emergency Medical Responder) Course, Canada

. July 2012, Fisrt Aid+CPR+AED Course, Red Cross, Canada

. July 2010 - Public Speaking (similar to Toastmasters)

. April 2010 - Rescue and Car Extrication Manipulation Course

. February 2010 - 1st Aid and CPR, and Ambulance Crew Rescue Course

. May 2010 - Fire-Fighter Course

. December 2006 - Emergency Operations Course

. June 2005 - Leadership Teams Course

. International Driving License and Ambulances

. Languages: Portuguese (native), English (Advance), French (basic),

Spanish (basic), Italian (basic)

. Computer: Advance skills using Office, Windows, Internet and many other

programs

INTERESTS AND ACTIVITIES

. Sports: Soccer and Martial Arts

. Travel and communication with people

. Volunteer

References are available upon request

Contact this candidate