Medical Assistant Quality
Resume:
DONNA MARSHALL
Phoenix, AZ 85017
**********@*****.***
SALARY: NEGOTIABLE
SUMMARY
Medical Receptionist
• Check patients in/out
• Verify insurance coverage
• Extremely computer literate (MS Office, etc.)
• Schedule appointments
• Answered phones; excellent phone etiquette
Medical Assistant back office
• Schedule surgery
• Phlebotomist
• Vital signs
• Medical history
• Assist with in office surgery
Transcriptionist
• Excellent quality and quantity
• Quality assessment for others
• Train new employees
• Softmed, Dictaphone systems
PROFESSIONAL WORK EXPERIENCE
Unit Secretary Jan 2011 – Mar 2011
John C. Lincoln Hospital Network
Emergency Room and Trauma Center
• Adept at working in a fast paced, high stress environment
• Answered phones; transferred calls to appropriate person
• Inputted hospital orders on behalf of emergency room physicians and hospitalists
• Scanned all x ray and nuclear medicine orders to radiology
• Contacted appropriate departments for patient care
• Experienced with Meditech software, Microsoft Office, and Dictaphone software
Medical Transcriptionist Nov 2003 – Nov 2010
John C. Lincoln Hospital Network
• Transcribed physician dictation of all acute care medical reports
• Evening shift lead including in house and at home employees
• Received top honors on yearly reviews
• Won contest for quality and quantity of acute care medical reports
• Trained new employees and cross trained radiology transcriptionists
• Handled critical problems during evening shift
• Created a training manual for new employees
• Chosen to test new Dolby Fusion transcription voice activated system
• Performed quality assessment checks
• Edited voice-activated transcription acute care reports
• Possess excellent typing skills 120+ wpm
• Received consistent quality assessment checks of 100%
Medical Assistant Oct 2006 – Mar 2007
John A Soscia, MD 9225 N 3rd Street Phoenix, AZ 85020
• Answered phones and scheduled appointments
• Verified Insurance coverage
• Medical coding
• Obtained referrals
• Transcription
• Checked patients in/out
Faculty Sept 2002 – Sept 2003
Southwest Skill Center – Estrella Mountain Community College
• Developed curriculum for 60 credit hour transcription program
• Taught medical transcription program and health care courses
• Taught hands on venipuncture, microbiology, and injection skills
• Coordinated with area hospital to provide internships for students
• Assisted with student graduation logistics
EDUCATION
Associates of Applied Science; Glendale Community College, Glendale, Arizona
Medical Assistant; Apollo College, Phoenix, Arizona
Nationally Registered Emergency Medical Technologist Basic Glendale Community College, Glendale,
Arizona
REFERENCES
Linda Fite
Contact information: 562-***-**** Email: **************@*****.*** She is a friend and coworker for 8
years; I also cross trained Linda from radiology to acute care transcription.
Ellie Bogart
Contact information: 480-***-**** Email: ********@***.***. Ellie and I worked together for Dr. John
Soscia in 2006 2007. We have respect for each other’s abilities and have remained friends today.
MaryAnn Stoltman
Contact information: 623-***-****. Email: **********@***.*** I worked closely with MaryAnn who
nicknamed me “The Guru”. She was a coworker and remains a close friend whom I have known for 9
years.
Ivett Huska
Contact Information 602-***-**** Email: *******@*****.***. I worked as a medical assistant with
Ivett at Dr. John Soscia’s office and we became fast friends. We remain close friends today. I have known
Ivett for 6 years.
Contact this candidate