Customer Service Manager

**-**-*** ****** *: 347-***-****

Hollis, NY ***** E:

************@*****.**

m

Mary Ann Gonsalves

Objective Actively seeking a position within an organization

where my educational background and practical

experience can best be utilized.

Experience 03/08/2012 Feda/Geneva Manhattan, NY

Senior Administrative Assistant/Customer Service

Coordinator

Performed administrative functions including

typing, processing of all purchase orders,

schedules appointments etc. Patiently and politely

addressed clients concerns and established

excellent client relations through effective

communication. Meet and greet. Responsible for

filing invoices, data entry and maintaining files.

Compose and prepare letters, memos, meeting

materials and other routine internal/external

correspondence. Maintain daily appointment

calendars and coordinate meetings.

Assisted in the processing of customer credit,

check and cash payments

Responsible for compiling amounts owed from

purchase orders, charge slips, sales tickets, and

for preparing invoices and recording transactions.

Assisted with payroll preparation and work

schedules

Attended periodic meetings and training sessions.

11/99-08/00 Cookies Children Store Queens, NY

Assistant Store Manager

Provided customers with selection and purchase

information.

Greet customers and provided assistance where

necessary

Responsible for the returns and exchanges of

unwanted merchandise

Maintained a professional and courteous atmosphere

Maintained accurate inventory records.

Processed customer credit card, cash and check

payments.

Tallied and close out register at end of business

01/90-11/99 Pete's Restaurant

Guyana, SA

Manager

Estimate food consumption, place orders with

suppliers, and schedule delivery of fresh food and

beverages. Resolve customer complaints about food

quality or service. Monitor actions of staff and

customers to ensure that health and safety

standards and liquor regulations are obeyed.

Maintain budget and employee records, prepare

payroll, and pay bills, or monitor bookkeeping

records. General supervision of employees. Total

receipts and balance against sales, deposit

receipts, and lock facility at end of day. Select

or create successful menu items based on many

considerations, and assign prices based on cost

analysis. Ensure a friendly and courteous

atmosphere.

Education 1978-1982 Berbice

Educational Institute Guyana, SA

General Certificate of Examination (London)

Mathematics, English, History, Economics, Business,

Book-keeping, Biology, Geography, Typing, Computer

Literate.

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