Manager Customer Service
Resume:
V ista System
Fredericton, N-B
Subject: Foreign Languages Speakers Telemarketing
Sir / Madam,
I am currently on maternity leave. I plan to return to work, as soon as possible, at the end
of my maternity leave and would be available on May 2013.
M y husband is in the military and has recently been posted to Gagetown for a period of 4-5
years, which has meant that our family moved with him and we now reside on the outski r ts
of Fredericton.
I’m actually working for RBC royal bank of Canada as an account manager. But there is not
any opening.
I would like to apply for the position of Foreign Languages Speakers Telemarketing-work
f rom home. Please find enclosed my curr iculum vitae.
M y superiors appreciate me, I easily achieve the goals which I am set and I have a lot of
customer service experience. I am autonomous and have excellent organizational skills in
managing my work. I have very good aptitudes for team work and communication.
F ur thermore, I have practical knowledge of several data-processing softwares. I am known
to be a smiling person, pleasant to be with, I am very appreciated by my colleagues as well
as customers.
I would be happy to meet with you in order to talk more about my qualifications. I am
available for an interview at your convenience. In the hope of a favorable answer, I send you
my best regards.
Sincerely,
M yriam Jalbert
Attached: Curriculum vitae
Myriam Jalbert
35 Declaration Drive, Killarney road, New-Brunswick, E3G 0B4
Functional English
QUALIFICATIONS
Collegial Studies Diploma in Business Management 2003-2006
François-Xavier-Garneau College, Québec
WORK HISTORY
Account Manager 2009-…
Royal Bank of Canada, Québec
•Advise customers on their financial situation and their investments
•Undertake the opening of personal and business accounts
• Assemble personal and mortgage loan applications
• Build and maintain good relations with customers
• Carry out proactive calls with prospective customers
• Analyze and maintain a follow-up on customers’ financial situation
Manager 2007-2009
Enterprise, Québec
•Greet and advise customers on the services offered
•Manage the fleet of vehicles
•Carry out the preventive maintenance of vehicles
•Balance, update and recover payments from accounts outstanding
• Follow-up with insurance companies, repair workshops and dealers
• Seek out new corporate accounts and send out tenders accordingly
• Organize meetings and collect information
• Manage complaints while ensuring customer satisfaction
Accountant’s Assistant 2005-2007
Redressement Plus Inc., Québec
• Carry out current transactions (purchases and deposits)
• Ensure the follow-up of supplier accounts and payment
• File invoices
Manager and in charge of book-keeping 2000-2005
Resto 2000 Inc., Québec
• Supervise a team of 6 to 8 employees
• Recruit et select personnel
• Train new employees
• Establish schedules
• Place provisions orders
• Ensure good staff operations
• Enter and balance deposits as well as daily transactions
• Carry out daily deposit at the financial institution
COMPUTER SKILLS
• •
Access Word
• •
Simple Accountant Excel
• •
Windows XP Power Point
OTHER EXPERIENCE
Waitress 2000-2005
Resto 2000 Inc.
Junior Buyer 2004
Savoura, Québec
References provided upon request
Contact this candidate