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Manager Customer Service

Location:
Fredericton, NB, E3G 0B4, Canada
Posted:
March 04, 2013

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Resume:

New-Brunswick, March *th ****

V ista System

Fredericton, N-B

Subject: Foreign Languages Speakers Telemarketing

Sir / Madam,

I am currently on maternity leave. I plan to return to work, as soon as possible, at the end

of my maternity leave and would be available on May 2013.

M y husband is in the military and has recently been posted to Gagetown for a period of 4-5

years, which has meant that our family moved with him and we now reside on the outski r ts

of Fredericton.

I’m actually working for RBC royal bank of Canada as an account manager. But there is not

any opening.

I would like to apply for the position of Foreign Languages Speakers Telemarketing-work

f rom home. Please find enclosed my curr iculum vitae.

M y superiors appreciate me, I easily achieve the goals which I am set and I have a lot of

customer service experience. I am autonomous and have excellent organizational skills in

managing my work. I have very good aptitudes for team work and communication.

F ur thermore, I have practical knowledge of several data-processing softwares. I am known

to be a smiling person, pleasant to be with, I am very appreciated by my colleagues as well

as customers.

I would be happy to meet with you in order to talk more about my qualifications. I am

available for an interview at your convenience. In the hope of a favorable answer, I send you

my best regards.

Sincerely,

M yriam Jalbert

506-***-****

Attached: Curriculum vitae

Myriam Jalbert

35 Declaration Drive, Killarney road, New-Brunswick, E3G 0B4

506-***-****

Functional English

QUALIFICATIONS

Collegial Studies Diploma in Business Management 2003-2006

François-Xavier-Garneau College, Québec

WORK HISTORY

Account Manager 2009-…

Royal Bank of Canada, Québec

•Advise customers on their financial situation and their investments

•Undertake the opening of personal and business accounts

• Assemble personal and mortgage loan applications

• Build and maintain good relations with customers

• Carry out proactive calls with prospective customers

• Analyze and maintain a follow-up on customers’ financial situation

Manager 2007-2009

Enterprise, Québec

•Greet and advise customers on the services offered

•Manage the fleet of vehicles

•Carry out the preventive maintenance of vehicles

•Balance, update and recover payments from accounts outstanding

• Follow-up with insurance companies, repair workshops and dealers

• Seek out new corporate accounts and send out tenders accordingly

• Organize meetings and collect information

• Manage complaints while ensuring customer satisfaction

Accountant’s Assistant 2005-2007

Redressement Plus Inc., Québec

• Carry out current transactions (purchases and deposits)

• Ensure the follow-up of supplier accounts and payment

• File invoices

Manager and in charge of book-keeping 2000-2005

Resto 2000 Inc., Québec

• Supervise a team of 6 to 8 employees

• Recruit et select personnel

• Train new employees

• Establish schedules

• Place provisions orders

• Ensure good staff operations

• Enter and balance deposits as well as daily transactions

• Carry out daily deposit at the financial institution

COMPUTER SKILLS

• •

Access Word

• •

Simple Accountant Excel

• •

Windows XP Power Point

OTHER EXPERIENCE

Waitress 2000-2005

Resto 2000 Inc.

Junior Buyer 2004

Savoura, Québec

References provided upon request



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