Project Manager Sales

Jacob J. Richardson

**** ***** ***** ***** ******, OH 44321 330-***-****

***************@*******.***

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Education

Ohio University - Athens, OH

Bachelor of Science in Specialized Studies, 2004

Revere High School - Richfield, OH, 1998

Tettenhall College - Wolverhampton, England, 1988 -1993

Experience

CenturyLink Communications - Denver, CO

2011 - 2012

Senior Product Manager - Wireless Product & Partnership (2011)

. Managed communications between Verizon corporate and CenturyLink

consumer and e-commerce training teams to disseminate critical

wireless information across the company.

. Launched all legacy CenturyLink call centers with wireless referral

program.

. Lead development of a major training initiative to be rolled out

across all Century Link territory in conjunction with local Verizon

support teams.

. Managed communication of key Verizon promotions across all consumer

CenturyLink channels in addition to unique e-commerce promotions.

. Worked to help identify strengths and weaknesses with customer calls

and provide corrective action through major training initiatives.

QWEST COMMUNICATIONS INTERNATIONAL - Denver, CO

2005 - 2011

Project Manager - Qwest @Ease (2010)

. Managed communications, implementation and launch of new insurance

product to all Qwest consumers.

. Worked with Qwest finance team to develop comprehensive sales

reporting and tracking of new product based on cumulative weekly

results.

. Developed process workflow documents to ensure call center reps are

trained on correctly directing customer complaints.

. Analyzed and documented post-launch call center trends and coordinated

process changes with management to enhance product.

. Met 2010 sales and customer projections halfway through calendar year.

Associate Project Manager - High Speed Internet Promotions (2008 - 2010)

. Facilitated development and implementation of all quarterly promotions

in Qwest

sales channels.

. Worked with internal and external legal teams to gain rapid approval

for promotional copy and distribution in order to launch rapid

competitive-response campaigns.

. Optimized budget spend of $2.1M by enhancing capabilities of Qwest

internal systems to provide better speed to market.

. Developed process workflow requirements with internal core teams to

ensure build accuracy of promotions.

. Managed living library of documents and files to ensure all

communications were disseminated to project core teams in a timely

manner.

Marketing Communications Manager (2005 - 2008)

. Managed finances of annual collateral budget of $2m

. Facilitated communications with former Agency of Record, McClain

Finlon, to create marketing materials for Qwest's entire consumer

sales force.

. Lead exclusive relationship with FedEx Kinko's to fulfill one million-

plus piece of sales collateral on a quarterly basis, which were

distributed throughout Qwest's 14-state region.

. Managed the development and creation of 75+ unique projects on a

quarterly basis.

. Facilitated and implemented an online ad building system, working with

ASI Communications.

. Administered content of entire collateral portfolio for Adbuilder

system in all consumer sales channels.

. Optimized collateral portfolio and print vendors to save over $500K.

. Spearheaded redesign of entire inventory of Qwest Retail collateral to

optimize budget spend.

. Worked with Retail team and outside vendors to create cost saving

opportunities within

105 Qwest Retail locations.

Extracurricular Activities

. Instrumentalist (guitar)

. Singer/songwriter

. Biking and hiking

. Sigma Alpha Epsilon

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