Manager Medical

MICHAEL LAKOTA

** **** **** ******, ***. *A, New York City, NY 10023 • 917-***-**** *************@*****.***

1. SUMMARY: Adaptable, healthy, high-IQ individual with comprehensive experience including helpdesk,

technical support, network administration, production, multimedia and imaging

2. EMPLOYMENT HISTORY:

Independent Contractor- Dec 2011 to present

Lakotaworks:

• Produced digital video of "Shared Vision: The Second American Bauhaus" presentation at University of Buffalo

School of Architecture and Planning

• Edited digital video of talk by author; excerpt can be seen at: http://siudesign.org/shared-vision.htm

• Completed grant proposal for digitization and web archiving of a large fine art portfolio

Communication Partners LLC

New York City Aug 2011 through Dec 2011

• Implemented, installed & configured Apple Time Capsule for backup of Macintosh computers over

Ethernet on Windows Server 2008R2

• Configured Microsoft LifeCam for use with Skype videoconferencing

• Upgrade of laptops to Windows 7 from XP SP3

• Upgrade and checkout of >38 desktops for conformance to naming specs and software versions

The Impact Group

New York City 1995 thru 2011

Impact was a premier medical communications company and a fully accredited Center for Continuing Medical

Education

Help desk/Network support - Mar 2008 to Aug 2011

• Provide responsive support to end users helpdesk requests via Wonderdesk ticketing system

• Initialize new user accounts via Active Directory Users & Groups

• Configure email addresses and privileges using Exchange 2007 SP2 Console Manager 3.0

• Assign telephone extensions and services using ShoreTel VOIP ShoreWare Director

• Administrator of a ShareFile ftp site

• Manage, maintain, upgrade a pool of laptops

• Manage/maintain pool of Blackberries using Blackberry Exchange Server, administer Verizon accounts

• Setup of iPhones and iPads for use with Exchange Server

• Provide support, problem-solving and applications analysis for both XPsp3/7 and OS X desktop and remote

environments. Tools include Bomgar Representative Console and Microsoft Remote Desktop Services Manager.

• Macintosh Support, Systems 7.5 through OS X 10.8.2

Multimedia specialist, Information Services Dept. – Mar 2004 to Mar 2008

• Produce audio, video and graphics resources for use in presentation, web development, podcasts

and CD/DVD/USB flash drive distribution

• Applications expertise is comprehensive, cross-platform and includes Adobe Photoshop, Acrobat,

Final Cut HD, Nero Suite, QuickTimePro, Sony DVD Architect, SoundStudio 3, Microsoft PowerPoint,

Soundtrack, CD/DVD rendering and printing software

• Adapt print materials, video, audio, and graphics resources for use in PowerPoint presentations

• Developed interactive CDs making extensive use of MS Office linking capabilities

• Responsible for CD/DVD/USB flash drive production and the operation and maintenance of robotic duplicators

Manager, Imaging Services - Aug 1995 to Mar 2004

• Performed central role in the company’s transition to digital delivery of content

• Managed the turnaround of a non-performing in-house 35mm film rendering installation into a

major profit center for the company, effectively reducing production costs as much as 80%

3. EDUCATION:

New York University: Certificate in Windows Systems and Network Administration. Course work included MCITP Server

Administrator test equivalent; data communication fundamentals. Spring 2011

Intel Corporation Online Learning Center: Certificates of Completion-Technology Essentials, in: Client/Server Integration;

Platform Integration; and Fundamentals of Ethernet Technology

New York Institute of Technology: MA program, completed 14 of 28 credit hours in computer graphics specialization

with 3.58 cumulative point average.

Southern Illinois University at Carbondale: BA in Design. Course work included computer graphics using vector pen

plotter; projective geometry, polyhedra and structure, programming languages, engineering drafting, cartography,

research methods, general systems theory, and the philosophy of R. Buckminster Fuller

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