George Castro Garcia

**** **** ****

Way

San Diego, CA 92115

619-***-****

george.1.garcia

@cox.net

OBJECTIVE

To obtain a challenging position that will utilize my experience (great

communication, organizational abilities and leadership training skills) and

to add bottom line value.

CAREER SUMMARY

Versatile and driven customer service professional and United States Army

veteran with experience in client management, teamwork, and leadership

development in professional corporations and small businesses. Utilizes

interpersonal abilities and self-motivation to be a top performer that will

enhance work environments and add bottom line value. I am trained in using

various computer programs general and proprietary software systems.

SKILLS AND ABILITIES

Business Administration and Management Skills

Supervise, manage, facilitate and evaluate staff members.

Computer proficiency; demonstrated knowledge of Microsoft Word, Excel,

PowerPoint, Outlook and all Internet functions.

Investigate and gather data on work flow processes and flow charts.

Analyze and evaluate daily operations and processes.

Developed and initiated improved business processes by eliminating waste,

improve product quality, and decrease customer cost.

Provide and exceed extensive customer service goals.

Customer Service and Client Management Skills

Consistent and proven ability to meet and exceed company goals every month.

Provided extensive follow-up, positive reinforcement and customer service

to clients daily.

Monitor customer service and client management of assigned team; esteemed

at handle any escalated customer service issues.

Experienced in mediating with individuals in difficult situations.

Effective verbal and written communications with all levels of executives,

business owners, managers, staff and clients.

Communication Skills and Abilities

Experienced in teaching, coaching, counseling and mentoring staff to

instill responsibility and strong work habits to assist them becoming

successful in their careers.

Participate in leadership and volunteer for community when needed for

various organizations

Experienced in conducting and facilitate weekly team meetings

Over 35+ years as a Department of Defense employee providing leadership and

extensive service to countries around the world

EMPLOYMENT HISTORY

Fleet Readiness Center Southwest, San Diego, CA 4/1986-present

Positions held: Lead (A/C) Industrial Engineering Technician (F-14, F-18,

E2C & C2A aircraft & components programs)

* Provide indirect support (Work Orders/Bill of Material) to Program

Managers/Plant Managers

* Develop/Manage/Maintain the Manufacture Resource Planning

(Router/Bill of Material) Database

* Develop/Maintain Engineering Man hour Standards

* Train/Instruct/Mentor/Lead new Industrial Engineering Technicians,

Supervisors, Production Artisans

University of San Diego, Sports & Recreation Center, 6/2000-2/2008

Position held: Part-time Facility Operations Lead Supervisor (Facility

Security, Recreation classes, & Intramurals)

. Assisted Director of Sports and Recreation

. Manage the Sports and Recreation Supervisors

. Train/Instruct/Mentor/Counsel Recreation Staff duties and

responsibilities

. Facilitate daily events of the various classes and sport events

. Provided security of Sports Facility and staff

Naval Aviation Depot, NAS, San Diego, CA 1979 - 1986

Position held: Production Control &Production Control Supervisor (1985 -

1986) for the (F-14 & F-18A aircraft programs).

. Provide indirect support (Master Data Record) to Program Managers/Plant

Managers

. Develop/Manage/Maintain Master Data Records in the Analytical Plan

Maintenance System

. Train/Instruct/Mentor/Support new Production Controllers, Supervisors,

Production Artisans

Naval Air Rework Facility, San Diego, CA 1974 -1979

Position held: Journeyman Machinist (F-4 aircraft program)

. Repair/Modify/Replace various components on the F-4 aircraft

. Produce various size bearings and bushings

. Operate Grinder, Horizontal Mill and Small Tracer Machines

California National Guard, Coronado, CA 1974 - 1975

Position held: Section Sgt. Air Defense Section

. Provide Air Defense Training to the 1/185 Battalion

United States Army, Fort Hood, TX 1971 - 1974

Position held: Section Sgt E-5 /Training Coordinator/Evaluator for 2ncd

Armor Division

. Provide Air Defense Training to National Guard and Reserve Units

. Provide Mechanize Reconnaissance to the 1/50 Mechanize Infantry Company

EDUCATION & PROFESSIONAL DEVELOPMENT

National University, San Diego, CA (2 year Industrial Engineering

Certificate, 1986 )

National University, San Diego, CA, BA Degree in Behavioral Science, 1982;

2.81 GPA

Southwestern College, Chula Vista, CA, AA in Sociology, 1981; 2.65 GPA

Southwestern College, Chula Vista, CA AA in General Education, 1980; 2.50

GPA

Professional Development Training

Secret Security Clearance (2010 -2020), California Guard Guard Expire

9/30/2013

Method and Standards (Industrial Engineering Technician Certification);

Methods and Time Management;

Green Belt 2008: Air Speed, 2005; Lean Six Sigma Yellow Belt, 2005;

Standard of Work, 2005;

Driver Training Instructor (6/192 - 6/1995)

CPR & First Aid (6/192 - 6/1995).

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