Customer Service Management
Resume:
George Castro Garcia
Way
San Diego, CA 92115
george.1.garcia
@cox.net
OBJECTIVE
To obtain a challenging position that will utilize my experience (great
communication, organizational abilities and leadership training skills) and
to add bottom line value.
CAREER SUMMARY
Versatile and driven customer service professional and United States Army
veteran with experience in client management, teamwork, and leadership
development in professional corporations and small businesses. Utilizes
interpersonal abilities and self-motivation to be a top performer that will
enhance work environments and add bottom line value. I am trained in using
various computer programs general and proprietary software systems.
SKILLS AND ABILITIES
Business Administration and Management Skills
Supervise, manage, facilitate and evaluate staff members.
Computer proficiency; demonstrated knowledge of Microsoft Word, Excel,
PowerPoint, Outlook and all Internet functions.
Investigate and gather data on work flow processes and flow charts.
Analyze and evaluate daily operations and processes.
Developed and initiated improved business processes by eliminating waste,
improve product quality, and decrease customer cost.
Provide and exceed extensive customer service goals.
Customer Service and Client Management Skills
Consistent and proven ability to meet and exceed company goals every month.
Provided extensive follow-up, positive reinforcement and customer service
to clients daily.
Monitor customer service and client management of assigned team; esteemed
at handle any escalated customer service issues.
Experienced in mediating with individuals in difficult situations.
Effective verbal and written communications with all levels of executives,
business owners, managers, staff and clients.
Communication Skills and Abilities
Experienced in teaching, coaching, counseling and mentoring staff to
instill responsibility and strong work habits to assist them becoming
successful in their careers.
Participate in leadership and volunteer for community when needed for
various organizations
Experienced in conducting and facilitate weekly team meetings
Over 35+ years as a Department of Defense employee providing leadership and
extensive service to countries around the world
EMPLOYMENT HISTORY
Fleet Readiness Center Southwest, San Diego, CA 4/1986-present
Positions held: Lead (A/C) Industrial Engineering Technician (F-14, F-18,
E2C & C2A aircraft & components programs)
* Provide indirect support (Work Orders/Bill of Material) to Program
Managers/Plant Managers
* Develop/Manage/Maintain the Manufacture Resource Planning
(Router/Bill of Material) Database
* Develop/Maintain Engineering Man hour Standards
* Train/Instruct/Mentor/Lead new Industrial Engineering Technicians,
Supervisors, Production Artisans
University of San Diego, Sports & Recreation Center, 6/2000-2/2008
Position held: Part-time Facility Operations Lead Supervisor (Facility
Security, Recreation classes, & Intramurals)
. Assisted Director of Sports and Recreation
. Manage the Sports and Recreation Supervisors
. Train/Instruct/Mentor/Counsel Recreation Staff duties and
responsibilities
. Facilitate daily events of the various classes and sport events
. Provided security of Sports Facility and staff
Naval Aviation Depot, NAS, San Diego, CA 1979 - 1986
Position held: Production Control &Production Control Supervisor (1985 -
1986) for the (F-14 & F-18A aircraft programs).
. Provide indirect support (Master Data Record) to Program Managers/Plant
Managers
. Develop/Manage/Maintain Master Data Records in the Analytical Plan
Maintenance System
. Train/Instruct/Mentor/Support new Production Controllers, Supervisors,
Production Artisans
Naval Air Rework Facility, San Diego, CA 1974 -1979
Position held: Journeyman Machinist (F-4 aircraft program)
. Repair/Modify/Replace various components on the F-4 aircraft
. Produce various size bearings and bushings
. Operate Grinder, Horizontal Mill and Small Tracer Machines
California National Guard, Coronado, CA 1974 - 1975
Position held: Section Sgt. Air Defense Section
. Provide Air Defense Training to the 1/185 Battalion
United States Army, Fort Hood, TX 1971 - 1974
Position held: Section Sgt E-5 /Training Coordinator/Evaluator for 2ncd
Armor Division
. Provide Air Defense Training to National Guard and Reserve Units
. Provide Mechanize Reconnaissance to the 1/50 Mechanize Infantry Company
EDUCATION & PROFESSIONAL DEVELOPMENT
National University, San Diego, CA (2 year Industrial Engineering
Certificate, 1986 )
National University, San Diego, CA, BA Degree in Behavioral Science, 1982;
2.81 GPA
Southwestern College, Chula Vista, CA, AA in Sociology, 1981; 2.65 GPA
Southwestern College, Chula Vista, CA AA in General Education, 1980; 2.50
GPA
Professional Development Training
Secret Security Clearance (2010 -2020), California Guard Guard Expire
9/30/2013
Method and Standards (Industrial Engineering Technician Certification);
Methods and Time Management;
Green Belt 2008: Air Speed, 2005; Lean Six Sigma Yellow Belt, 2005;
Standard of Work, 2005;
Driver Training Instructor (6/192 - 6/1995)
CPR & First Aid (6/192 - 6/1995).
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