Customer Service Manager
Resume:
Judy Crawford-Jones
Chesterfield, Va. 23832
804-***-**** (Mobile)
804-***-**** (Home)
****.***@*****.***
SUMMARY OF QUALIFICATIONS
I am a senior administrative professional with over 9 years of experience in administration, consulting, tax
preparation and customer service. I have strong leadership background in office management and providing world
class customer service to various clients and executive management. I am a Certified Notary Public and a
motivated individual dedicated to job excellence. By obtaining my AS and BA degrees have helped me to provide
an extensive change in my management experience while driving within:
Planning and Scheduling Financial Planning
Written Communication Consulting
Customer Service Interdepartmental Coordination
PROFESSIONAL EXPERIENCE
Professional Tax Service Present
5612 Townsbury Road, Chesterfield, Va 23832 flex hours
Salary Flat Rate
Office Manager – Judy Jones (CEO) 804-***-****
• Making decisions and solving problems, analyzing information and evaluating results to choose the best
solution(s) to solve problem(s)
• Provide consultation and advice to others with guidance and expert advice to clients on technical
regulations and/or guidelines
• Organize, plan and prioritize work, develop specific goals and plans to accomplish workload
• Monitor and review information from materials to detect or assess problems
• Consult tax law handbooks or bulletins in order to determine procedures for preparation of returns
• Calculate form preparation fees according to return complexity and processing time required
• Check data input, use all the appropriate adjustments, deductions, and credits to keep clients taxes to a
minimum
• Interview clients to obtain additional information on taxable income and deductible expenses and
allowances
• Review financial records such as income statements and documentation of expenditures in order to
determine forms needed to prepare tax returns
• Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion
• Compute taxes owed or overpaid, using adding machines or personal computer, and complete entries on
forms, following tax form instructions and tables
• Perform administrative activities on day-to-day bases such as maintaining records and files, preparing
financial reports, tax returns, filling out business and other forms, maintaining appointment calendar,
entering, recording, storing, or maintaining information on data input device, verifying forms to detect
errors in arithmetic, data entry, or procedures, communicating with people in person, by telephone, or
Judy Crawford-Jones
Integrity Staffing (10/3/12-12/28/12)
9827 Chester Road, Chester Va 23831 40 hours week
Contract Office Recruiter-Rosetta Dixon (supervisor )623-***-**** Salary 12.50 hourly
• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to
discuss needs.
• Determines applicant requirements by studying job description and job qualifications.
• Efficiently and effectively fill open positions.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and
implementation.
• Develop a pool of qualified candidates in advance of need.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references;
comparing qualifications to job requirements.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing
applicants on consistent set of qualifications.
• Monitoring job offers and compensation practices; emphasizing benefits and perks.
• Updates job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations.
• Accomplishes human resources and organization mission by completing related results as needed.
Trust Mortgage Corporation (7/1/09 – 7/15/10)
5516 Falmouth St., Richmond, Va 23230 40 hours week
Administrative Assistant – Roberto Jaramillo (supervisor) 335-1950 Salary 12.50 hourly
• Coordinate with various staff for operational support activities for the office, serve as liaison between
departments and operating units in the resolution of day-to-day administrative and operational problems
• Operate desktop computer, Compose and edit correspondence, memoranda, and verbal direction. Knowledge
of polices of established departments
• Prepare, transcribe, compose, type, edit and distribute agenda and minuets of numerous meetings
• Schedule and coordinate meetings, interviews, appointments, travel arrangements and other similar activities
for supervisor, preformed multi-tasks with proficiency
• Communicate orally and in writing, maintain strong professional commitment with outstanding leadership
ability
• Prepared evaluation assessments for policy, practices and program needs, prepared loan evaluations, and
credit processing, orchestrated and prepared office handbook
• Maintained time and attendance records, supply orders and records. Structured a tracking system to show
accountability and evaluation per office budget
Judy Crawford-Jones
Education
Associates in Science Degree
Major - Computer Science
Richard Bland College
11301 Johnson Road
Petersburg, Va 23803
Bachelors of Arts Degree
Major - Theological Studies
Richmond Virginia School of Seminary
2318-20 Cedar Street
Richmond, Va 23223
Training
Professional Writing
Tech. Assistant Training
Customer Service Management
Excel Phase II
Files, Records and Data
Computer Skills
Windows XP and Vista
Microsoft Office, Word, Works
Excel, Power Point, Access, OneNote
Publisher, Developed Own Web Design (cgodwork.com)
Community and Religious Involvement
Musician and Choir Director
Youth Director
Director Auto Visual Ministry
Active in the Community
Volunteer for Operation Diamond School Program
Volunteer for the FCI
Assist. Secretary Baptist Min. Conference
Coordinator and Assistant Administrator PMLF Ministry
Professional Credentials and Information
Certified Notary Public Commonwealth of Va
Fiduciary
Business Owner Since 2001
References Personal and Professional
Evelyn Johnson – position – President of School Recreation League – 804-***-**** (personal)
Cory Scott – position – Insurance Agent – 804-***-**** (personal)
Keisha Johnson – position – office manager – 804-***-**** (professional)
Judy Crawford-Jones
CoSandra Conover – position – Commonwealth Attorney – 804-***-**** (professional)
Contact this candidate