Customer Service Manager

T ONY P HA M

Cell: 415-***-**** Home: 415-***-****

*** ***** **

Email: **************@*****.*** San Francisco,

CA 94112

O BJECT I VE

Seeking for a full time entry level position as an Electronic Assembler to apply my

k nowledge and experience into the workplace.

SU M MARY OF QUAL I F ICAT ION

• Proficient both English and Vietnamese.

• Proficient computer skills.

• Strong t roubleshooting skills in equipment maintenance and automation tools.

• Strong communication and customer service skills.

• Expertise in technical t raining.

WORK I NG EXPER I E NCE

HOY GLOBAL

07/2002 - 12/2010

A uto Repai r Helper.

• Responsible for the inspection, maintenance, and repair of various types of vehicles.

• Use of computerized equipment and the repair of high-tech electronic components

• Write vehicle damage repair estimates

• Repair broken or worn mechanical components

• Maintain repair and service records

• Install equipment, components and systems

• Test vehicles both before and after repair

• Repair electrical wi ring, circuits and fixtures

• Review production schedules, engineering specifications, orders, and related

i nformation to obtain knowledge of manufacturing methods, procedures, and activities.

C ONTROL COMPANY, V I E T NA M 06/1993 -

06/2002

E lectronic Assembler

• Performs specific tests, examines all aspects of a product from an end-user's

perspective.

• Participates in an initial testing program to make sure the products work in

f unctions.

• Creates a testing plan based on the parameters outlined

• Uses the software and every function and tool

• Searches for results regarding performance, reliability, bugs and any other failures.

• Details metrics are recorded and monitored to t rack the progress and outcomes of

t he testing process.

• Reports testing status to manager

• Make recommendations, debug failures and perform other tasks required

• Inspected visually products to achieve quality standards

• Performed routine and repetitive production tasks as well as quality control

• Reported process to manager and explained assembly procedures or techniques to

other workers

• Adjusts or replaces defective or improperly functioning circuit ry or electronics

components, using hand tools or soldering i ron.

• Tests electronics units, using standard test equipment, and analyze results to

evaluate performance and determine need for adjustment.

• Reads blueprints, wi ring diagrams, schematic drawings, or engineering instructions

for assembling electronics uni ts, applying knowledge of electronic theory and components.

• Assembles, tests, or maintains circuit ry or electronic components, according to

engineering instructions, technical manuals, or knowledge of electronics, using hand or

power tools.

• Inspects diagnoses, maintains, and operates test setups and equipment to detect

malfunctions.

• Operates and calibrates computer systems and devices to comply with test

requirements and to perform data acquisition and analysis.

• Adjusts repairs or replaces faulty components of test setups and equipment.

• Writes reports or record data on testing techniques, laboratory equipment, or

specifications to assist engineers.

• Maintains system logs or manuals to document testing or operation of equipment.

• Assists with the reconfiguration or reconditioning of equipment.

• Maintains working knowledge of state-of-the-art tools or software by reading or

a ttending conferences, workshops, or other t raining.

ED UCAT ION

H I G H L I G H T COM M U N I TY COLLEGE, ESL Class

R EFERENCES

Provided upon request

Contact this candidate