Customer Service Manager

MELISA AMODEI **** Barclay Crescent Drive, Lake Worth, FL 33463

*********@*****.*** • Cellular 561-***-****

Objective

To obtain a job in which I may contribute and apply my experience, leadership skills and abilities to

help better the business of which I am employed. Highly adaptable and always willing to learn

something new.

Accomplishments

•Managed all aspects of customer relationship management on a daily basis, which resulted in increased

customer retention levels.

•Significantly exceeded past manager's performance levels rapidly achieving peak performance resulting

in reduced expenditure, enhanced profits, lower staff attrition rate, and increased customer loyalty.

•Successfully managed client accounts and support, ensuring proper and effective handling of requests,

as well as problem resolution and customer service issues.

•Supervised and monitored the work activities of subordinates and staff.

•Brought office into compliance very successfully by training staff and implementing policies and

procedures, and service standards.

•Monitored employee performance, making recommendations for skill development, additional

responsibility, promotion, or dismissal.

Employment History

Wadsworth Developers, Lantana, FL 2011 - present

Office Manager/Payroll

Simmons Veterinary Hospital, Lake Worth, FL 2008 to 2011

Human Resources Manager/Payroll

Whiz Kidz South, Inc, Lantana, FL 1998 to 2008

Director (overall operation of facility)

Step By Step Children's Learning Center, Lantana, FL 1995 to 1998

Assistant Director (assisted in the overall operation of facility)

Education

Palm Beach Community College, Lake Worth FL

Undergraduate Courses (towards AA Degree)

Palm Beach Community College, Lake Worth, FL .

Certificate, GOA Credential

CDA (Child Development Associate) achieved as required in related business

Santaluces High School, Lantana, FL

H. S., Required

Credentials

Advanced Director Credential, Department of Health (Childcare Field), Palm Beach County. Achieved

credential as required to be in Managerial/Directing position of related business

Skills

•Employee Supervision •Typing I Data Entry

•Staffing Needs •Document Creation and Maintenance

•Records and Information Management •Appointment Scheduling

•Office Administration & Receptionist Duties •Knowledge of Office Equipment (Copier/Fax)

•Payroll Preparation & Reporting •Alphanumeric Filing

•Customer Relations -Confidential Records Management

•Collections •Mail Distribution

•Customer Service & Client Services •PC Operations/Data/Back-ups

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