James J. Whitlow

*** **** ****** ? Millis, MA ***54 ? 774-***-****

abokr8@r.postjobfree.com

Summary

A passionate and versatile sales professional with extensive experience in

building and motivating teams to provide exceptional customer service.

Consistently achieves corporate sales goals through effective

communication, leadership, merchandising and maintaining operational

discipline. Thrives in a fast paced, hands-on environment where teamwork

and collaboration are valued.

Experience

Things Remembered

Natick, MA

Store/Sales Manager

2012 to Present

? Responsible for day to day operations, merchandising and leadership

of all store personnel.

? Analyze and utilize P&L reports in order to achieve and exceed store

financial goals.

? Interview, hire, and train associates according to company guidelines

with an emphasis on team building.

? Plan and prepare work schedules, managing to required payroll hours.

? Create a store environment that ensures the very best in customer

service.

Lowe's Home Improvement Westborough, MA

Sales Manager

2005 to

2011

? Integral part of store management team for leading home improvement

store generating $25 million in annual sales.

? Trained and developed a team of up to 30 Associates in areas such as

merchandising, inventory control and customer interaction.

? Assumed all Manager on Duty responsibilities in absence of Store

Manager.

? Drove sales and improved service levels in commercial sales, special

order and installation departments responsible for approximately 30% of

total store volume.

? Conducted extensive coaching of Sales Specialists in group and

individual settings to foster teamwork, on departmental goals.

? Completed performance reviews to highlight strengths and

opportunities for improvement.

? Managed operational procedures such as opening/closing, scheduling,

payroll, inventory control, and compliance with health, labor and safety

laws.

Movie Gallery, Inc. Walpole, MA

District Manager 2004 to 2005

? Managed 16 store locations and approximately 75 team members for busy

video rental and electronics chain that purchased Knapp Video.

? Recruited, trained and developed management team to maximize sales by

maintaining strong customer service culture.

? Maintained District operational compliance in regards to

payroll/scheduling, loss prevention, safety, freight flow, and cash

handling procedures.

Knapp Video/Electronics Inc. Newton, MA

General Manager 1998 to 2004

? Recruited by owner to relocate and assume General Management

responsibilities for 16 store locations.

? Managed all aspects of store merchandising and operations including

training and development of store management teams.

? Developed strong vendor partnerships and negotiated for co-op funds

and sales incentives.

Systems Knowledge

Microsoft Office, Genesis, M2O, Thin-Client, POS Register Systems

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