Sales Management

Christine Athanasiou

**-** **** **., ***. A*, Astoria NY, 11106

516-***-**** *********@*****.***

OVERVIEW

• Strong leadership skills, and extremely effective at partnering with internal resources.

• Strong client interaction skills with demonstrated ability in effectively dealing with escalated customer concerns.

• Proven self-starter capable of working independently and as part of a team.

• Impeccable verbal, written, and interpersonal communication skills.

• Highly polished relationship management skills, and a proven track record of executing in a client retention role.

• Solid background in adding value to existing accounts through expansion of products and services.

• Years of experience in the understanding of treasury management particularly, cash management, liquidity forecasting,

payments, derivatives valuation, risk management, and financial instruments accounting

EXPERIENCE

OpenLink Financial NYC, NY

Associate Director- Client Services May 2011- Sep 2012

Managed all North American client base for pension funds, insurance companies, regional and central banks, trading

complex derivatives in the Fixed Income sector. Created individualized Account Plans that met OpenLink’s strategic business

direction. Special Projects: Dodd Frank: focused on managing clients regulatory reform policies as it related to each client’s

business requirements surrounding Dodd Frank requirements.

• Kept abreast of industry and technology changes that may affect OpenLink’s client base; share any insight with Product

Development team to determine development road map.

• Teamed with Director of Consulting to guarantee that all projects were optimally staffed, delivered on time, and within

budget, while attaining the highest level of customer satisfaction.

• Executed proactive client outreach programs to ensure client satisfaction and revenue opportunities.

• Achieved specific revenue growth and account profitability targets as set forth in strategic account plans.

• Acted as a point of escalation for issue resolutions, involving support, billing, change control and consulting services.

• Provided Management regular status reports of account activity, including project status, new business opportunities,

projected revenue pipeline, and overall account climate.

• Conducted regular online and in person meetings with clients to ensure project progress and provide account direction.

Trader Tools, Inc. NYC, NY/ Ra’anana, Israel

Lead Client Relationship Manager Aug 2010- May 2011

Reported directly to the CEO, leading the Relationship Management initiative for the North American client base. Tasked

with building out and leading a team of professionals to service foreign exchanges spot trading desks in institutional banks,

and for broker dealers contracted with Trader Tools.

• Formed strategic partnerships with key industry players/market makers in the Foreign Exchange sector

• Demonstrated highly polished client interaction skills

• Helped optimize client relationships with their liquidity providers using Trader Tools product suite.

• Performed detailed statistical analysis on Nostro account executions.

SunGard Kiodex NYC, NY

Client Advisor Jul 2008- Jul 2010

Specialized in managing accounts in the Commodity/Energy market space. Accountable for all post-sale activity including

client implementations, inquiries, training, detailed portfolio analysis and trade reconciliations. Assisted clients in managing

portfolios by analyzing exposures such as value at risk, counterparty exposures, cash-flow at risk, and Greek sensitivities.

Facilitated position tracking, detailed invoicing, trade ticketing, trade confirmation, and produced reports used to disseminate

information within account’s risk management operation.

• Managed client relationships for over 30 financial institutions including hedge funds, hedge fund administrators, banks and

corporations, specifically oil and gas producers/distributers and major airlines.

• Succeeded in decreasing annual customer attrition by 30%.

• Conduct and create training workshops for clients nationwide, both onsite and via web, standardizing product introduction

materials, increasing customer usage and knowledge base.

• Identified and executed sales opportunities within existing accounts through expansion of products and services, generating

over $100,000 of recurring revenue.

• Analyzed and resolved client inquiries with a sense of urgency and confidentiality, improving issue resolution time.

• Performed detailed valuations, resolving Mark to Market discrepancies with counterparties, verifying fair

market value positions. Coordinated with clients’ Front to Back Offices to streamline internal processes using Kiodex’s risk

management system.

SuperDerivatives, Inc. Tel Aviv, Israel/ NYC, NY

Derivatives Product Specialist Nov 2005 - Jul 2008

Obtained expert level comprehension surrounding all aspects of the Derivatives market space, and established and maintained

prospective and client relationships. Assisted in pre-sales process by demonstrating the Pricing, Trading, and Risk Management

platforms.

• Completed an extensive five month training program in options with a concentration in Foreign Exchange, Interest Rates,

Commodities, Equities and Credit Derivatives.

• Delivered all aspects of training on products to match user requirements and workflow.

• Continuously honed personal knowledge o f the financial markets; attended professional courses and seminars to gain

knowledge of market factors affecting assigned derivatives market area.

• Acted as the key on-site customer contact for clients as well as the resource for the Sales teams in all aspects of client training

and customer satisfaction. Prioritized and delivered quality results in a time sensitive environment.

• Applied extensive knowledge of FX, Interest Rates, Commodities, and Equity markets, including exotic options.

Constructed sophisticated and advanced structures for major market players including top-tier banks, hedge funds, trading

groups, and exchanges.

• Spearheaded the Midwest, East Coast, and Canada sales effort together with a designated sales team.

EDUCATION

HOFSTRA UNIVERSITY, Hempstead, NY

• Bachelor’s degree, Speech Communications & Rhetorical Studies, Psychology

ADDITIONAL

• Baccalaureate or Graduate degrees in Business or Finance

• Lived in the Middle East and travelled extensively in North & Central America, Europe, Australia, and Fiji

• Fluent in English and Greek; Beginner Spanish and Hebrew.

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