CURRICULUM VITAE

NAME: Shanta Kumari Pulendra-Villars

ADDRESS: Apartment C1201

Harbour Front Horizon

* **** **** ****

Hung Hom

Hong Kong

TELEPHONE: 852-****-****

FULL DRIVING

LICENCE: Yes

ACADEMIC QUALIFACATIONS:

GCE 'O' LEVEL: English Language

Physics

Chemistry

Biology

Tamil Language

Tamil Literature

Hinduism

Diploma in Home Economics

Health and Fitness Teacher's Diploma

OTHER QUALIFACATIONS:

Certificate in Travel: Reservations (Air, sea & rail)

Airline Ticketing

IATA Fares Construction

Couriers

Diploma in Travel Agency & IATA Ticketing

British Airways Fares & Ticketing Part 1

British Airways Fares & Ticketing Part 2

Training course on Galileo

Training course on Apollo

Training course on Sabre

EXPERIENCE:

Tour Operating Ticketing, liaising with agents abroad on transfers

and rooming lists, liaising with Airlines on

group space, reservations, telephone sales.

Retail All aspects of selling holidays, staff training,

administration, handling clients' complaints, selling

air tickets to the leisure market, tailor made

holidays.

Business House Reservations [Air, sea and rail] calculating fares,

ticketing, refunds, additional collections, invoicing

from back office system. Selling car hire and hotel

accommodation, obtaining contract rates on behalf of

clients for car hire and hotels, creating company and

passenger profiles. Looking after and developing key

accounts. Specialist in Groups - sporting & non

sporting. Organising Conferences and Events.

Negotiating and securing group space with airlines,

issuing tickets and invoices.

PREVIOUS/CURRENT EMPLOYMENT:

Apr 2012 - Flight Centre Senior Travel

Consultant

Reservations, administration,

booking & invoicing

Jan 2012 - Mar 2012 BCD Travel Senior Business Travel

Consultant

(job offer in Hong Kong)

Multiple accounts

Reservations, Ticketing & administration

Jan 2011- Dec 2011 CJL Travel Senior Business

Travel Consultant

Multiple accounts

Reservations, Ticketing & administration

Jul 2010- Jan 2011 Altour Senior Business

Travel Consultant

(made redundant)

Multiple accounts

Reservations, Ticketing & administration

Feb 2009- Jun 2010 Business Traveller Senior Business Travel

Consultant

(moved to London)

Multiple accounts

Reservations, Ticketing & administration

May 2007-Jan 2009 WGT Sport Senior Business travel

Consultant - Groups &

(Office closed)

multiple accounts, Reservations, Ticketing

Training & administration

Jan 1999-Apr 2007 Phoenix Travel/TQ3 Senior Business Travel

Consultant/Team Leader

BCD Travel multiple accounts, Reservations

Ticketing, Group

(Office closed)

Bookings & invoicing

May 1998-Dec 1998 Portman Travel Senior Business Travel

Consultant

(Implant)

Reservations, Ticketing, Invoicing

Nov 1996-Apr 1998 Carlson Wagonlit Senior Business Travel

Consultant

Jan 1994-Oct 1996 Wyvern Travel Senior Business Travel

Consultant

Mar 1993-Dec 1993 Time taken off to look after my daughter

Nov 1990-Feb 1993 Hogg Robinson Senior Business Travel

Consultant

Sep 1989-Oct 1990 Four Corners Retail and Business

Travel Consultant

Nov 1986-Aug 1989 Lunn Poly Manager

Lunn Poly Assistant Manager

Lunn Poly Retail Consultant

Jun 1986-Oct 1986 Delta Travel Business Travel

Consultant

Apr 1984-May 1986 Albion Travel Retail Consultant

Jan 1984-Mar 1984 Lunn Poly Retail Consultant (Temporary

post)

Nov 1980-Jun 1983 Speedbird Holidays Reservations Clerk

Speedbird Holidays Operations Clerk

PLACES VISITED:

U.S.A. Canada, Hong Kong, Malaysia, Thailand, Singapore,

Antigua, St.Kitts,

Jamaica, Barbados, India, Egypt, France, Holland, Spain,

Portugal

Lived in Sri Lanka

HOBBIES/INTERESTS:

Badminton, swimming, diving, Nordic walking, travel,

photography, music, art & cinema.

SUMMARY:

I am well disciplined and dedicated, able to work on my own

initiative, a good decision maker and Team Leader.

I look forward to contributing to the success of both my

own and the Company's future.

Contact this candidate