Customer Service Manager
Resume:
May John Davies
Elmwood Park, NJ 07407
********@*******.***
Citizenship: United States
Federal Status: N/A (GS-9 Equiv. Contract)
QUALIFICATIONS
Uniquely qualified linguist and support professional with 5 yrs experience
in joint military operations within the Middle East; expertise in 6 Arabic
dialects (Arabic - Iraqi, Arabic - Levantine, Arabic- Standard, Arabic -
Gulf, Arabic - Saudi, Arabic - Egyptian). Background includes experience
and education in Architectural and Civil Design/Drafting as well as general
administration and customer service. Noted for ability to relate to
audiences at every level and rectify potential issues by thoroughly
researching and analyzing situations in extremely volatile and diverse
environments.
Objective:
As US citizen and native of Iraq, well versed in cultural, geopolitical,
economic and social perspectives of both locales, wish to aid in rebuilding
of Iraq utilizing expertise in linguistics and residential/commercial
design abilities.
CORE COMPETENCIES
Administrative:
. Project Management
. Training/Teaching
. Documentation/Presentation
. Customer Service
. Clerical
Linguistic Support:
. Document Exploitation
. Operations Supervision
. Interrogations
. Interviews
. CI/HUMINT
. Translation
. Research/Analysis
. Information Extraction
Design/Drafting:
. Civil
. Architectural
. CAD / Hand Plans/Renderings
. Residential/Commercial
. New Construction/Renovation
. Site Planning
. Environmental Assessments
Technical:
. AutoCAD
. Microsoft Office Suite
May John Davies Page 2 of 4
PROFESSIONAL EXPERIENCE
Reference: Ronald
Arellano, Assistant Site Manager
Global Linguist Solution/ (571)294-3499Cell,
706-***-**** Office
KMS KMS: Kaleina
Rohm, HR Advisor Manager
Iraq 321-***-**** ex: 100
April 2009 - April 2011
US Army Arabic Linguist Operation and Technical Support
. Provide operational contract linguist support to joint military
operations (DynCorp - DOD); perform document exploitations.
. Support Prisoner of War (POW) interrogations, war crimes interviews,
and CI/HUMINT team operations.
. Interpret and translate written and spoken communications; transcribe
and analyze verbal communications reporting results to management and
command personnel.
. Scan, research, and analyze foreign language documents; identify and
extract information components that meeting intelligence and
requirements list criteria.
Selected Achievements:
. Improved screening and security procedures and reduced processing time
by conveying rules and regulations to visitors and family members.
. Set up play area and activities facilities for children to allow
spouses to meet with incarcerated persons.
. Designed outdoor smoking area resulting in cooperation of guards and
inmates during construction.
Aegis Mission Essential/ Reference: Ben Wheat, Project
Manager
Global Linguist Solutions (614)416-
2345 Office
Iraq
November 2006 - June 2008
USA Army Arabic Linguist Operation and Technical Support
. Supported US Army DoD operations by acting as "on the street" liaison
for the military and it's contracting companies.
. Educated Iraqi locals regarding scope of operations; addressed issues,
answered questions and noted areas of concern.
. Carefully noted eye contact, stress responses and other features while
speaking with individuals to assess potential threats.
May John Davies Page 3 of 4
. Reported findings to superiors greatly reducing need to detain entire
immediate area populations and locate individuals posing actual
threats.
. Assessed needs of local area residents and imparted information
through oral presentations and written documentation to improve
conditions and relations as well as ease distrust.
Good Time Fine Memories (GTFM) Jim Jr.,
Business Owner
Hackensack, NJ
February 2006 - June 2006
Architectural Drafter/Artist
. Developed artwork and designs from sketches and measurements; rendered
architectural drawings to visualize home improvements.
. Prepared renderings from photos and other sources; drafted
comprehensive complete plan sets drawn to scale.
Thyme and Place Design
Sharon Sherman, Business Owner
Wyckoff, NJ
May 2004 - May 2005
Architectural/Cad Operator
. Remodeled kitchens, baths, offices, media rooms involving custom
cabinetry with fixtures and outlets.
. Converted hand-rendered drawings, floor plans, elevations into CAD and
added interior design elements.
Leonardis Kitchens Interiors Edith
Leonardis, President Designer
Morristown, N J
November 2002- January 2003
Architectural/Cad Drafter
. Designed and drafted residential renovation and expansion sketches
complete with lighting and finish elements to produce full interior
design and layouts.
. Collaborated closely with clients to ensure satisfaction, maintain
excellent working relationships as well as deliver completed projects
on-time within budget.
May John Davies Page 4 of 4
Office Depot Inc.
Reference: Alfonse Grace, Accountant
Paramus, NJ 201-***-**** Cell
October 2001-November 2006
Customer Service Representative
. Provided excellent customer services; noted form ability to assess and
resolve complex problems.
. Learned operation of all equipment first-hand, read and assessed
warranties to provide clients with best-fit and cost effective
solutions to office equipment and supplies needs.
. Recommended space saving, highly efficient and innovative
equipment/furniture placement floor plans for clients resulting in
individual sales packages of up to $3000.
University of Basra Leena Tawfek:
University High Education Assistant
Iraq
March 1978 -October 1999
Civil Design and Engineering Drafter
. Performed site supervision on multiple civil and construction
projects.
. Taught engineering drawing classes.
. Created and presented full engineering plan sets for city of Basra;
member of Basra engineering consultant bureau.
EDUCATION
. Diploma in Architectural Drafting & Design Technology, Lincoln
Technical Institute Mahwah NJ, 2002
. Associate of Science in Civil Design Technology & Engineering Drafting
- Basra University Iraq, 1977
Additional Relevant Coursework and Certifications:
. Security Officer NJ SORA Certification Course 08/25/2011.
. Linguist Operations & Technical Support Division-L3 Communication, GLS
Reston VA, 2009, 2008, and 2006.
. Teaching Youths and Behaviors Understanding, Private school, Wyckoff
NJ, 2005
. E S L & Communications Skills, Basra University, Arts College, Basra,
Iraq, 2000
. Dos 6.2, Windows, Microsoft office, College of Science Iraq, 1998
. Teaching Human Behaviors & Solutions, London UK, 1991 & Basra, Iraq,
1996
. Libraries/ book classification & sales orientation, Basra University,
Business & Administration College, Basra, Iraq, 1994.
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