Customer Service Medical
Resume:
Theresa K. Dean
Tulsa, OK **129
*********@*****.***
QUALIFICATIONS
Over 20 years of experience and accomplishments at expertise level
Self starter with proven ability to meet goals and deadlines
Excellent oral and written communication skills
Exhibits leadership qualities & also works well in a team environment
WORK HISTORY
08/2012 Present Billing Resolution
Tulsa Hospitalist
8/2004 – 8/2011 Coding Specialist II, OU-Tulsa
Tulsa, OK
Duties included receiving physician hospital billing & OB deliveries for coding, as
well as collecting medical documents to support procedures. Expansive
knowledge of ICD-9, CPT, and HCPCS codes in addition to medical terminology,
anatomy, physiology, diseases & surgeries. Continuous education gained
attending seminars & conferences. Experience in training residents on how to properly
notate medical visits in order to succeed in optimal reimbursement from insurances.
2/2003 – 8/2004 Data Entry Supervisor & Appeals Coordinator, Family Medical Care of Tulsa
Tulsa, OK
Provided supervision & training for staff in a large volume clinic to ensure clinic billing
was entered in a timely manner, balance on accounts collected and patients were provided
with exceptional customer service. ICD-9 /CPT coding and reviewing of EMR notes,
entering of data and cash management of payments collected on a daily basis. Appeal
procedures for denied claims and collection of monies from insurance companies.
12/1999 – 1/2003 Medical Coder/Biller, Springer Clinic
Tulsa, OK
Responsibilities included review and coding of clinic and surgery claims, specializing in
orthopedics and workers comp. Verification of coverage and information sought from
employers and patients. Filing of claims electronically to insurance carriers.
EDUCATION
Northeastern A&M - Miami, Oklahoma
Oklahoma City Community College – OKC, OK
Tulsa Technology Center - Tulsa, OK
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