Human Resources Management
Resume:
Wanda A. Ser rano
**** ** *** ** *** ***, Miami, FL 33126
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PROFESSIONAL PROF I L E
• Extensive background in H R generalist affai rs, including experience in employee recruitment and retention, staff
development, mediation, conflict resolution, benefits and compensation, HR records managements, HR policies development and
legal compliance.
• Demonstrate success in negotiating w in-w in compromises, developing teambuilding programs, and wri ting personnel
manuals, corporate policies, job descriptions and management reports.
H R SK I L LS
• HR Department Startup • Employee Relations • HR Program/Program
M anagement
• Mediation & Advocacy • Alternative Dispute Resolution • Orientation & Onboarding
(ADR)
• HR Policies & Procedures • Benefits Administration • Training & Developments
• Staff Recruitment & Retention • Resolving Union Issues • Employment Law
F M LA/ADA/EEO/WC
ED UCAT IO N
Professional Human Resources Certification In progress
MBA - Human Resources In teramerican University of Puerto Rico
BBA - Management Central University of Bayamon
N OTABLE ACH I EVE M E N TS
• Reduced union employee claims by 60%
• Increased employee engagement index by 85%
• Reduced manufacturing errors by 80%
• Launched an investigation which resulted in the implementation of corrective measures which increased productivity up to 95%
• Brought worker’s compensation program into full compliance
WORK H ISTORY
July 2012-P resent Valls Group M iami, F L
H uman Resouces Generalist
• Managed all aspects of the human resources department including employee relations, staffing, performance management,
t alent management, safety and health. Participates in developing department goals, objectives and procedures.
• Developed HR initiatives and processes including but not limited to recruitment, employee relations, investigations EEO/AAP,
performance management, administration and interpretation of company policies and programs
Provide first line of support for routine employee questions regarding company policy and procedures
Coordinate health & safety initiatives including Worker’s comp and OSHA reporting. Coordinate employee development/training
sessions.
• Maintained proper documentation on employee relation issues such as employee
complaints, harassment allegations, and any other type of complaint while following company’’s procedures and applicable legislation
November 2011 – April 2012 F reelance San Juan, PR
H uman Resources Consultant
• Work closely with HR representatives and other business units to deliver seamless employee relations support including
i nvestigations, counseling and performance management
• Coordinate and administer human resources activities within assigned client area
• Provide fi rst line of support for routine employee questions regarding company policy and procedures
Wanda A. Serrano
Page 2 of 2
November 2010 – June 2011 Sony Pue rto Rico San Juan, PR
H uman Resources Supervisor
Managed all aspects of the human resources department including employee relations, compensation and benefits, rewards and
recognition, performance management, staffing, talent management, safety and health
Supported senior management in establishing a company wide employee engagement program
Budget management with emphasis on resource optimization
Monitored corporate Human Resources policies and in ternal controls (COD, Anti-T rust)
Responsible for complete staffing cycle in alignment with overall business plan
Supported the design of the compensation structure and benefits program
Managed the employee recognition programs
Collaborated with senior management in the succession planning and leadership review process
September 08 – June 2010 PepsiCo M anufactu ring I n te rnational Cidra, PR
H uman Resources Supervisor
Managed all aspects of the Labor Relations function for the bussiness units
Employee relations management including compensation and benefits, rewards and recognition, performance management, staffing,
t alent management, safety and health
Implementation of corrective measures in collaboration with supervisors and team leaders
Establish rapport with the supportive staff, administrators and union representatives
Provide recommendations to administrative staff regarding collective bargaining contracts, supplemental contracts and personnel
policies inlcuding grievance policies and take necessary actions to establish proper evaluation measures
Provide essential research to determine adequate adherence to labor contracts terms and conditions
Developed required and administered group and individual policies, procedures, programs, systems, activities and interventions
conducive to maintaining a compelling work environment
Developed HR ini tiatives and processes including but not limi ted to recruitment, employee relations, investigations EEO/AAP,
performance management, administration and interpretation of company policies and programs
Provided management coaching on employee related issues such as performance, professional development, terminations and
i nvestigations
Designed recognition programs to support overall business objectives
Managed the Corporate Social Responsibility program which included sponsorship of specific non-profit organizations
Supported the Global Control Standard for all HR and Security policies and procedures
Responsible for the Infi rmary department including but not limited to supervsing infi rmary personnel, participation in case
management discussions as an active member of the crisis management team and implenting improvement training programs
Managed the Security Department of the plant including but not limited to supervision of securi ty personnel, cost reduction and
control audits, preparing incident reports and taking appropriate actions, and managed overall loss prevention process
August 07 - September 08 Ethicon, a Johnson & Johnson Co. San Lorenzo, PR
Sr. H uman Resources Professional (contr act)
Managed all aspects of the Human Resources function including employee relations, compensation and benefits, rewards and
recognition, performance management, staffing, talent management, safety and healthDeveloped group and individual policies,
p rocedures, programs, systems, activities and in terventions as needed
Coordinated employment interviews, including behavioral questionnaires, and selection process
Assured company compliance of all applicable legislation. Maintained proper documentation on employee relation issues such as
employee complaints, harassment allegations, and any other type of complaint while following J&J’s procedures and applicable
legislation
Collaborated with management team in the development of organizational structures within their area of responsibilities
Designed and implemented recognition programs to support ovrall employee engagement objectives
Responsible for communicating all Human Resources policies, procedures, programs and laws to the organization
Provided consultative support during employment termination process
Wanda A. Ser rano
7771 NW 7th ST Apt 312, Miami, FL 33126
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Managed 5S plan strategy deployment and implementation
Sept. 03-August 06 H KA / Skanska USA San Juan, Pue r to Rico
H uman Resources M an ager
Monitored and maintained appropriate employee documentation as it pertains to the hi ring and selection process, changes to
employee’s status, employee relations investigations, employee discipline, and employee terminations
Managed compliance with internal and external policies and regulations.
Provided guidance and counseling to projects managers on employees relations, employee discipline, and performance issues by via
coaching, in terpreting company policies and procedures and/or directing individuals to outside counseling services for resolution of
personal matters
Assisted managers in staffing decision making process by assessing needs and EEO/AAP objectives, while identifing appropriate
k nowledge/skills/abilities, reviewing applications and facili tating the selection of candidates to ensure compliance in the hiring and
t ransfer of employees
Represented business unit in Skanska USA by conducting salary research, analyzing market value data
Implemented the employee recoginition program
Responsible for community relationship programs
Administered employee benefits
Work closely with Human Resources VP in the strategic development of employees while meeting overall buisness goals
Identified appropriated strategies and customization requirements for HR plans, programs, processes, and tools to ensure local
business unit needs were met
Affiliantions: Society for Human Resources Management (SHRM)
Computer Skills: HR IS applications (PeopleSoft, ADP,Kronos, HR Sense, SAP HR), MS Office (Word, Excell, Power Point,
O utlook)
Languages: Fully Bilingual (English/Spanish)
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