Customer Service Manager

MARK SEPE

** ******** ******* . ********, ***** Island 02920

*******@***.***

PROFESSIONAL EXPERIENCE

Wal-Mart, Westerly, RI

**** ** *******

Loss Prevention Manager

Oversee the Security and Loss Prevention of the Westerly location.

Execute loss prevention initiatives and safety programs within the store.

. Promote national Loss Prevention and safety policies at store

level.

. Monitor and review Price change, scanninig exception, and other

financial reports to moniotor shrink.

. Conduct store level investigations for accidents and theft.

. Provide training for store management and new employees.

. Assist in district High Shrink reviews and inventory adjustment

reviews

. Execute merchandising policy with department managers.

U.S. Security Associates, Inc, Cranston, Rhode Island 2008 to 2012

Operations Manager New England Office

Manages the Rhode Island, Southern Massachusetts Office and its 400

employees. Uses skills and experience acquired from past police and

military experience to promote security in the Rhode Island industry.

Clients include, hospitals, jewelry industry, insurance sector, power

plants, and chemical company.

. Conduct new site evaluations and prepare Post Orders and Safety

manual as needed.

. Implements training for new officers and maintains the training and

qualifications of security officers at client sites.

. Participates in customer management process by utilizing client

surveys, feedbacks, site visits, meetings, and phone calls.

. Monitor P/L and A/R and define ways to control cost.

. Ensure all work schedules are properly completed prior to work week.

. Conduct meetings and seminars in front of large groups.

. ISO Trained Auditor-ensuring compliance with company policies.

. Coordinate sales efforts with national sales team.

. Proficient in Microsoft office products.

Lincoln Technical Institute, Lincoln, Rhode Island 2007 to 2008

Lead Instructor-Criminal Justice

Execute instructional strategies to implement a standards-based

curriculum for all requisite courses within the Criminal Justice Program

of this prominent technical school. Scope of course offerings is

comprehensive and includes studies in criminal law, corrections, juvenile

justice, terrorism, management, and customer service.

. Source and integrate curriculum-support materials into creative lesson

plans to reinforce course content and to respond effectively to the

diverse learning styles of students in heterogeneously grouped

classrooms.

. Employ classroom-management strategies that are centered on creating

and maintaining a positive, supportive environment that is aligned

with students' varying cognitive ability and motivational levels.

. Utilize traditional assessment techniques to evaluate academic

performance including tests, quizzes, special project assignments, and

oral presentations.

. Maintain a strong focus on individual accountability to ensure that

students meet or exceed individual academic performance objectives

within the mandates of the school's curriculum framework.

. Partner with career services personnel and prospective employers

within the criminal justice community to collaborate on the

development of the specific curriculum-design strategies needed to

improve post-graduation placement outcomes.

D'Oliveira and Associates Law Firm, East Providence, Rhode Island

2006 to 2007

Investigator

Leveraged investigative capabilities and tactical field expertise to

garner relevant information for the direct support of personal injury

case-development initiatives for this well-established law firm.

. Conducted preliminary interviews with prospective plaintiffs to assess

the scope and merit of potential cases and advised accident victims on

viable alternatives to litigation.

. Photographed accident scenes associated with pending and prospective

cases and responded to special requests and investigative directives

from the firm's legal team regarding specific evidentiary details.

Federal Bureau of Investigation (FBI), Office of Victim Assistance,

Boston, Massachusetts 2003 to 2005

Victim Specialist

Facilitated the delivery of assistance and notification services for

victims of crimes under investigation by the FBI in a territory that

included all of Maine and New Hampshire and selected areas of

Massachusetts.

. Notified victims of significant case events and directed individuals

to supportive services including state crime victims' compensation

programs, rape crisis centers, homicide bereavement support groups,

immigration centers, housing services, mental health counseling

centers, legal-support services, and special services for child

victims.

. As the first full-time victim specialist within the Boston office,

pioneered the development and expansion of a training program for 300

special agents.

. Conducted comprehensive risk assessments and executed crisis

intervention plans in response to the special needs of victims with an

emphasis on improving outcomes by identifying and procuring supportive

and assistive resources and by coordinating collaborative activities

with other federal agencies throughout the duration of investigations.

. Apprised victims of pending case-related events including information

related to suspect arrests, release hearing schedules, case referrals

to state or local authorities, and case closures.

. Selected to serve on the Victim Assistance Rapid Deployment Team with

responsibilities centered on supporting response efforts to large-

scale federal crimes including incidents with mass casualties.

. Completed requisite training to earn Incident Command System (ICS)

Crisis Management Certification.

Cranston Police Department, Cranston, Rhode Island 1987 to 2001

Forensic Detective (1997 to 2001)

Promoted to detective and given a broad range of responsibilities that

centered on ensuring the expeditious and proper collection,

documentation, recovery, preservation and processing of physical crime-

scene evidence in accordance with chain-of-custody protocols and the

legal requirements of crime-scene investigations.

. Utilized state-of-the-art forensic evidence collection techniques,

photographic/imaging techniques, chemical enhancement/laboratory

processing techniques, latent print image transmission techniques, and

blood/DNA evidence identification techniques to facilitate crime-scene

investigations at all levels of complexity including homicides, fatal

accident reconstructions, violent assaults, and larcenies.

. Maintained hard-copy and computer-based disposition records to manage

inventories of property, evidence and weapons.

. Complied with mandated print-classification processes by forwarding data

for entry into FBI computer databases.

Patrolman (1987 to 1997)

. Supervised, instructed and evaluated new police recruits across all

tactical law-enforcement functions while serving as the department's

field training officer (1994-1996).

. Responded to dispatch calls and conducted investigations of the

specific details associated with suspicious activities and crimes

including domestic disturbances, accidents, illegal entries,

larcenies, assaults, and homicides.

EDUCATION

Master of Science Degree, Criminal Justice, Anna Maria College, Paxton,

Massachusetts 2001

Associate in Science Degree, Aircrew Operations, Community College of the

Air Force, Atlanta, Georgia 2000

Bachelor of Science Degree, Criminal Justice, Roger Williams College,

Bristol, Rhode Island 1998

MILITARY SERVICE

Aircrew Loadmaster, Rhode Island Air National Guard 1981 to 2003

. Served in a supervisory role to coordinate the safe loading of

passengers and cargo on Hercules C-130 aircraft. Range of

responsibilities during tenure included the implementation of training

initiatives to instruct section personnel on airdrop, hazardous

material handling, and loading procedures. Served as a mentor for new

airmen

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