Customer Service High School

Jami Lea Nelson

Hwy *** West, Twin Oak Apartments

Building 101, Apartment #8

Primary Contact Number 901-***-****

*********@*****.***

Professional Skills

1. Customer Service

2. Multiline Telephone System Skills

3. Wireless Product Knowledge

4. Microsoft Word Knowledge

1. Wireless Service Knowledge

1. Typing 40wpm

2. Call Center Experience

3. Secretarial Experience

1. English & Grammar Proficient

1. Bank Experience

2. Retail Experience

3. Multitasking Skills

Employment History

Sykes Enterprises

Title: Customer Service Agent, Malvern, Arkansas

Time Employed: 12/2011-12/2012

Supervisor: Brooke Barker

Contact Number: 501-***-****

1. Duties:

Taking calls for AT&T and operating at least 5 computer systems a day. Went over customer's bill when needed, if they found something that they thought shouldn't be on there, I would take it off. I would also taking payments for customers using bank accounts or credit or debit cards. Promoted AT&T services and products, changed services, and also ordered equipment for customers. I was also the first level of support for customer's when they needed technical help.

Concept Tool & Gauge

Title: Secretary, Little Rock, Arkansas

Time Employed: 10/10-11/10

Supervisor: Sherri Qualls

Contact Number: 870-***-****

1. Duties:

Counting inventory and ordering more tool parts for the company, Using the Company's card to do so. Filing paperwork for the Company. Managing time sheets, schedules, and writing out the checks. I also answered the phone calls for the company, took messages, transferred to correct departments. Made phone calls for the them to clients on behalf of the company. Made large deposits at the end of the day to the company's bank accounts.

Outback Steak House

Title: Server, Southaven, MS

Time Employed: 03/08/08-10/10

Supervisor: Nick Kraft

Contact Number: 662-***-****

1. Duties:

Greeting and serving customer's with a upbeat, professional, and positive manner. Took orders for customer's, put their order in the computer, and then served them their drinks. Made sure that the kitchen was precise in making customers' food out on time and if it was to be special made, I was I made sure that the kitchen knew from the computer print out and also in person. Served the customers' their food, made sure their drinks were always full, and that they had everything they needed without having to ask. checked customers out by cash, debit/credit cards, or gift cards. I was promoted to Trainer, and trained 4 servers successfully. Was then promoted to Front of House Manager. My duties as the Front of House were to serve the surrounding tables of the bar, which included 8 tables and had open seating. I managed to do very well at multitasking. Also. the other servers that were on the floor reported to me before they left so that I could make sire all of their duties were done and that their area was spotless.

Pulaski Bank & Trust

Title: Bank Teller, Little Rock, Arkansas

Time Employed: 06/07-02/08

Supervisor: Priscilla Moore

Contact Number: 501-***-****

1. Duties:

As a teller I was responsible for knowing how to open and close the store. Greeted customers positively when they either came in or pulled in the drive through. Handling large cash deposits for Companies. Also, handled withdraws and deposits for every customer, gave balance enquires, and answered questions about things taken out of their account. Made money orders, cash advances, and checks for customers who have not yet received their checkbook. Was responsible for my own drawers and keys, counted my money everyday and every night to make sure everything was correct and balanced.

Education

Palestine-Wheatley High School

Palestine, Arkansas

Courses studied: Basic high school courses.

Degree: Diploma

Mid-South Community College

West Memphis, Arkansas

Course Studied: 2 semesters of basic college coursework completed

Major: Criminal Justice/Paralegal

Degree: Undergraduate

References:

1.) Amber Andrews, 901-***-****

-Relationship: Former co-worker at Outback Steakhouse

-Years Known: 7 Years

2.) Megan Morphis, 501-***-****

-Relationship: Former co-worker at Sykes Enterprises

-Years Known: 1-2 Years

3.) Casey Schmidt, 337-***-****

Relationship: Former co-worker at Outback Steakhouse

Years known- 6 Years

Contact this candidate