Project Manager Training

Nora R. Delgado

Cell: 908-***-****

*******@*****.***

Summary

Accomplished results oriented executive with proven achievements and a

passion for delivering dynamic, effective and innovative technology

training. Exceptional experience in customer management and global systems

deployment, implementation and support. Highly proficient in identifying

different learning styles and in selecting optimal delivery methods to

achieve customer satisfaction. Fluent in Spanish, English and French.

Key Strengths Include:

Problem Solving and End-User Training and Global Systems Deployment

Analytical Skills Support and Rollout

Multi-Tasking and Time Fluent in Spanish and Top Management Interaction

Management French

Superior Presentation Strong Coaching Skills Cross-Cultural

Skills Communications

Project Management and Strategic systems Meeting Aggressive

Development implementation Deadlines

Excellent Communication Team and Project Systems documentation and

Skills Leadership workflow

UAT and Production Systems Geographically Dispersed Global Culturally Diverse

Testing Training Workforce

Experience

Union Square Medical Associates (Elizabeth, NJ)

2011 - Present

Project Manager/Trainer

. Innovated effective technology solutions to continue increasing

revenue streams and profitability by aligning medical professionals

with a new cost effective technology platform. Ensured a smooth

transition during the adoption process without causing disruptions to

the regular course of business

. Instituted on-site training workshops to fine-tune and streamline

processes and ultimately drive financial and organizational growth

. Acted as primary point of contact and "subject matter expert" (SME)

for technical training and successful escalations of system issues

. Transformed, refocused and redesigned the medical office support staff

into a cohesive, synergistic professional team with enhanced technical

capabilities which significantly increased operational effectiveness

Pershing LLC, a division of Bank of New York Mellon (Jersey City, NJ)

2010-2011

Senior Technical Trainer

. Partnered with operations, relationship and account management teams

to coordinate and deliver superior training for internal and external

customers on Pershing's NetX360 web platform. Training conducted

remotely via webinars (e-Learning) in house, or at client sites in an

interactive classroom environment

. Became a key member of the CitiGroup's Private Bank and Personal

Wealth Management conversion effort by providing on site training and

support during and post implementation period exceeding all quality

targets and customers expectations

. Acted as primary point of contact and subject matter expert (SME) for

the assigned product suite or business unit for support and successful

escalations and resolution of technical issues

. Emphasized best practices for insuring excellence in instructor

training and performance

. Created and executed the necessary training activities and skills to

attain the highest level of user competence during hands-on learning

workshops

. Collaborated with team leads in the instructional design, creation and

revision of training courses and tools. These included course

outlines, training schedules and documentation such as task

references, training agendas, user guides, course evaluation/critique

forms, system release notes etc.

. Participated in cross-functional meetings with clients, technology

groups and other stakeholders

. Provided actionable effective feedback and recommendations to account

management teams based on classroom performance

. Identified and researched training venues. Ensured that all needed

audio-visual equipment was available, fully tested and set up for

training

State Street Corp (New York, NY) 2003-

2009

Technology Client Services Manager/Senior Trainer

. Served as primary source for applications rollout, training and

support for the US, Canada and Latin America institutional client

community located in Mexico, Argentina, Chile, El Salvador, Colombia,

Guatemala, and Puerto Rico. Travelled to client to conduct training on

site or conducted training via web.

. Acted as primary liaison between clients and technology automation

groups to ensure all client objectives where addressed and delivered

accordingly

. Managed the rollout of State Street platform technology such as

mystatestreet.com to new and existing institutional clients such as

AIG, BlackRock, Prudential, The Federal Home Loan Bank, Barclays Bank,

Vanguard, Nomura, Banco Santander, CREF, The State of New Jersey

Division of Investments etc.

. Collaborated with sales and marketing teams by delivering systems

presentations to top management at prospect clients which resulted in

the acquisition of new business worldwide

. Developed train the trainer workshops and documentation for internal

employees of the Pension, Accounting, Broker/Dealers, Investment

Management and Global Custody business relationship teams

. Participated in the hiring process of associates and provided

orientation, coaching and training

. Performed regular Operations reviews and Performance Appraisals and

made recommendations when applicable to ensure company's standards

were followed and position's objectives were accurately met

Deutsche Bank (New York, NY) 1990-2003

Global Technology User Manager/Technical Trainer

. Spearheaded the training and support of the Global Securities Services

client base on Deutsche Bank's applications including Globe*View and

DB Portfolio for Latin American, US, European, and Asia Pacific

customers

. Worked collaboratively with IT and business account managers in the

retirement of Bankers Trust Custody Reporting, Corporate Actions and

Instruction Entry legacy systems. Ensured all key functionalities were

transitioned to the new Deutsche Bank Technology platform without

negatively impacting clients

. Partnered with primary Custody and Accounting business owners in the

development and implementation of systems disaster and recovery plans,

UAT and production systems testing

. Responded and addressed technical inquiries regarding Deutsche Bank's

proprietary systems received via the Help Desk/Client Contact Center

. Created and monitored work schedules to avoid conflicts between phone

coverage and training assignments

Academic Experience

University of Maryland (College Park, MD)

Adjunct Instructor - (While pursuing graduate school studies) Taught six

semesters of Spanish Composition, Conversation and Grammar

Education

MA Degree

University of Maryland, College Park, MD

BA Degree (Graduated with Honors)

Rutgers, the State University of New Jersey, Newark, NJ

Universit Fran oise Rabelais, Tours, France

French courses in Translation, Interpretation and Grammar

Computer Skills

MS Office (including Excel, Word, Power Point, Outlook) Lotus Notes,

Live Meeting, Web

Ex, Internet-Web

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