Customer Service Human Resources
Resume:
Jacquelyn D. Fontenot
832-***-**** cell
Friendswood, Texas 77546 jerjay1017@yahoo.c
BUSINESS DEVELOPMENT MANAGEMENT
CAREER OBJECTIVE
My objective is to leverage my experience while continuing to be challenged. I have the drive and determination to
consistently achieve success as a leader. My goal is to obtain a dynamic, challenging opportunity that contributes to the
outstanding success of the business.
PROFESSIONAL PROFILE
Dynamic, savvy, MBA Professional with an additional Bachelor’s degree in Business Management offering successful
leadership in; Human Resources, Education, Compliance Analyst, Training, Consulting, Customer Service, Epic
Application, HB Resolute, Accounting, HIM, Coding, Credentialing, Op-time, Operational planning, Business
Administrative Management that advanced over twenty year’s experience. Have over ten years experience in
organizational assessments, capacity-building plans to achieve improved performance while collaborating with cross-
functional staff teams, senior managers, board members, community representatives, and consultants. I’m a goal-
driven performer who has directed strong analytical abilities, self-motivated, self-directed with excellent
organizational and interpersonal skills.
KEY COMPETENCIES GAINED THROUGH EXPERIENCE AND MBA PROGRAM
• •
Competitive Analysis Marketing Strategy
•
• Operation Management
Market Intelligence
• •
• Public Relations Network Marketing
Performance Strategies
• •
• Public Speaking Human Resources
Global Marketing
• •
• Analytical Approach Financial Analysis
Development Training
Education
• MBA Degree - LeTourneau University 2009- magna cum laude graduate
• Bachelor Degree - Business Administration Management, Marketing - LeTourneau Univ.2007
• Houston Community College – Human Resource Management, SPHR Eligible
• Houston Community College - RHIA Eligible, CCS/CPC Eligible
• Lamar University Certifications- HIM Tech, Medical Terminology, Medical Assistant, Ward Clerk
• Lamar University Diploma- H.R. Generalist, Secretarial, Computer Typing, Department Training
• Lamar University, Alumni Association - LeTourneau University, Alumni Association
PROFESSIONAL EXPERIENCE
Key Surgical Associates- Houston, TX. Feb. 2010 to Apr.2012
Sr. Compliance Analyst Supervisor
• Conducting and directing reviews and analyses to ensure compliance with federal and state law.
• Preparing written reports expressing opinions on the adequacy and effectiveness of billing statements.
• Developing documentation methodology to analyze daily records on codes for collection reviews.
• Making presentations to management on examinations of HR issues, and recommending corrective action.
• Ensuring that all resolute professional billing documentations meet standard fraud investigative techniques.
• Review and resolve standard issues with HR. Record and correct A/R claims for internal system-identified errors.
• Responsible for special projects and administers HR policies and procedures.
• Hiring and termination: assists client group with hiring and termination process.
MedVance Medical Institute - Houston, TX. Nov. 2007 to Jan. 2010
ADJUNCT INSTRUCTOR
• Knowledge and experience working with Resolute Professional Billing program development
• Provides initial comprehensive credential training methodologies and techniques on coding diagnosis
• Executes daily, weekly, and monthly reports of admissions and coordinate activity accordingly
• Prepared Epic electronic medical records and credentialing training by a syllabus with course descriptions
• Taught A/R, HIM and Human Resources Management and Government regulations and state laws
• Performs individual career counseling and group presentations, such as job fairs, networking, workshops
• Recruit and counsel student on evaluations, instruction documentation, compliance, placement/careers
Integrated Diagnostic Center - Houston, TX. Nov. 2003 to Nov. 2007
REFERRAL OFFICE MANAGER
• Manage office staff and Identify new referral account, insurance and sales within assigned territory.
• Participates in contract closings and price negotiations with insurance companies, as assigned.
• Recruits, hires, provide training, to qualified staff carrying out responsibilities of the Referral Office.
• Cost Controller for revenue cycle and EMR reimbursement billing side of physician practices
• Network marketing to locate and create revenue opportunities that supported over 300 providers
• Referral registration, Admissions registration, central scheduling, and financial counselors.
MD Anderson Cancer Center Hospital - Houston, TX. Jan. 2002 to Nov. 2003
OPERATIONS SUPERVISOR DIAGNOSTIC IMANGING
• Successfully launched the Medical records & film department supporting researchers with a staff of 125
people, including 2 assistant managers, and 6 Team Lead supervisors
• Dispatched X-Ray films along with EMR to domestic and internal areas. Checked ICD9/ CPT4 Coding for
errors. Responsible for ensuring that daily records are coded.
• Served as a liaison between M.D. Anderson staff and The Research & Education Facilities Department
• Mediator for international facilities and property managers related to monitoring customer's needs to prevent
disruptions in communication of X-Ray films. Hire, train, supervise, and evaluate staff.
Kelsey Seybold Clinic - Beaumont, TX. Aug.1995 to Nov. 2001
HIM OPERATIONAL SUPERVISOR
• Supervised 20 FTE’s with production of the clinic medical records department along with maintaining the
reimbursement services of the physician reports. performs regular internal staff audits to e
• Provided management support to the HIM department that handled the P&L, business development strategies
and credentialing. Hire, train, supervise, and evaluate staff.
• Ensure physician privileges are up to date and all credentialing requirements are met.
• Supervise, guide, motivate and evaluate employees, while implementing department policies.
• Handled EMR, customer service issues, insurance billing and coding, handle insurance contracts. Check for
errors on CMS1400 managed care contracts.
• Held numerous staff meetings concerning state laws and regulations on JCAHO/HIPAA compliance.
Baptist Hospital Healthcare System - Beaumont, TX.
HIM MEDICAL RECORDS ANALYST III June 1986 – Aug 1995
• Managed and support the HIM department that handled the P&L, business development strategies and
credentialing. . Maintain doctor's credentialing files, and CME records.
• Responsible for maintaining and securing all written EMR within the department.
• Assist with implementation of new EPIC modules with maintaining and modify master files and system
tables. Modify existing system functionality as needed on client service request
• Maintain staff by establishing a recruiting, testing, and interviewing program, conduct and analyze exit
interviews; recommend changes. Directing the processing of benefit claims by obtaining and evaluations.
Computer Skills - Main Saver, MS Word, Excel, Power Point, Kronos, EMR, Medisoft, Electronic Accounts
Receivable, Billing Software, Epic Op-time software, Resolute HB, Enterprise Learning Systems software, LMS,
Office Management Web-based Software, SAP, IDX, PeopleSoft, Outlook, HRIS, Lotus Notes, CPR certified.
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