Customer Service Supervisor
Resume:
Jeanne Chavez
**** *. ******* ** **., Phoenix, AZ 85028
*************@*****.***
EXPERIENCE
January 2012 - Present: Clinical Administrative Support, Pepsico
department of Carewise Health. Duties include customer service, technical
support for incoming calls from Pepsico employees, and assisting nurses
and wellness coaches with call scheduling, faxes, educational mailings,
and administrative tasks.
May 2005 - January 2012: Network Coordinator, Johnson and Johnson
department, Carewise Health. Duties included leading a team of 3
administrative assistants, responding to coverage issues, documenting
completion of work, and providing administrative assistance for 15 nurses.
Supervisor: Barbara Ervin
May 2004 - May 2005: Clinical Administrative Support, SHPS, Johnson and
Johnson department. Duties included providing assistance to the nursing
staff including obtaining doctor and facility information, network status,
verifying patient eligibility, and entering medical notes into patient
cases. Supervisor: Carol Blakiston.
October 2002 - May 2004: Receptionist, SHPS, Johnson and Johnson
department. Duties included answering and directing incoming phone calls,
faxes, mail and outbound letter fulfillment. Supervisor: Samantha
Holligan.
October 2000 - October 2002: Receptionist, SHPS, General Pool. Duties
included directing incoming calls, faxes, mail and outbound letter
fulfillment. Supervisor: Kelly Flynn.
January 1999 - October 2000: Secretary, Scottsdale Healthcare Home Health,
Diabetic Education department. Duties included scheduling patients for
diabetic education classes and administrative assistance for eight
diabetic educators. Supervisor: Sherry Zumbrennen.
August 1998 - January 1999: Customer Service Representative, PCS Health
Systems. Duties included assisting members in obtaining prescription
medication over the phone. Supervisor: Blanca Quintero.
September 1987 - May 1998: Teacher's Aide. Duties included administrative
tasks and student supervision.
September 1980 - September 1987: Home Day Care Provider. State Licensed.
July 1978 - September 1980: Construction Worker, High Country Concrete.
EDUCATION
1999: Medical Transcriptionist School.
1976 - 1978: Phoenix College. General Liberal Arts.
1974 - 1976: Paradise Valley High School.
1972 - 1974: Camelback High School.
CONTRIBUTIONS
Covered three administrative positions in the Johnson and Johnson
department (receptionist, clinical administrative support, network
coordinator) for six weeks during March and April of 2005 when the
department was short staffed.
Stellar attendance record
Strong work ethic
Proficient with Microsoft Word, Excel and Outlook
References available upon request
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