Customer Service Data Entry
Resume:
SUMMARY
Joanna M.
Thomas Motivated and organized person with customer service skills. Strong
work ethic, professional demeanor, and a team player.
EXPERIENCE
Data Entry Clerk, Atlantic Pacific Management
2000 NW 27th St #4
Hallendale Beach, FL Feb. 2013 Present
Oakland Park, FL 33311
Working in a temporary data entry position. Which also receives
applications for clients and entering them into proper system as well as
background checks.
Joanna.Thomas.2010@
Duties
gmail.com
• Data Entry
• Greeting clients
• Solving clients complaints
• Entering clients into the proper system and registering them
• Scheduling management
• Clerical support
• Conducting Orientation for clients
• Microsoft: Outlook, Power Point, Excel, Word
• Answering Phones
• Filing confidential information
Student Research Associate, St. Thomas University
Miami Gardens, FL Aug. 2012 Dec 2012
Worked during the semester with Dr. Pickens on research in the field of
Peace Education. As well as assisting Dr. Pickens with his community
outreach programs. Co Authored the Article of the Peace Education
Research.
Duties
Data Entry
●
Data Analysis
●
Survey Creation and publication
●
Answering Phones
●
Filing
●
Web Page Creation
●
Scheduling Management
●
Microsoft Outlook
●
Event Coordination
●
Community Outreach
●
Floor Walker/ Host, Joe's Crab Shack
Lauderhill, FL Jul. 2012 Dec 2012
Duties
Answering Phones
●
Interacting with guests
●
Seating guests
●
Resolving guest complaints
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Managing Reservations
●
Taking to go orders
●
Cashier
●
Research Assistant Work Study, St. Thomas University
Miami Gardens, FL Aug 2011 May 2012
Began working with Dr. Pickens to assist him in the Office of Sponsored
Research Programs. Managed a group of student researchers for the
Office of Sponsored Research. Finding research opportunities for
students within the community, and providing students with information
on such research opportunities.
Duties
Data Entry
●
Data Analysis
●
Survey Creation and publication
●
Answering Phones
●
Filing
●
Grant Writing Assistance
●
Scheduling Management
●
Microsoft Outlook
●
Event Coordination
●
Managing a small team of students
●
Receptionist Work Study, St. Thomas University
Miami Gardens, FL Jul 2010 May 2011
Worked as a Receptionist for the Academic Enhancement Center as
well as the Associate Provost. Scheduled tutoring appointments for
students as well as Documenting the Associate Provost’s Meeting
Minutes. Assisted the Academic Enhancement Center in filing students
for the dual enrollment program, and reporting any missing documents or
payments to the appropriate office.
Duties
Data Entry
●
Answering Phones
●
Mailing
●
Filing
●
Filing Confidential Information
●
Scheduling Management
●
Microsoft Outlook
●
Documenting Meeting Minutes
●
Providing Resources to Students
●
Circulation Desk Assistant, St. Thomas University Law Library
Miami Gardens, FL Jan 2009 Jul 2010
Duties
Answering Phones
●
Mailing
●
Filing
●
Restocking Books
●
Checking Books in and out of the Library
●
Re Labeling Books
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Organizing Books
●
Providing Resources to Students
●
EDUCATION
St. Thomas University
Miami Gardens, FL 2010 2012
B.A Psychology
Vice President of Research Club
Member of Psi Chi
GPA 3.87
Monsignor Edward Pace High School
Miami Gardens, FL 2006 2010
High School Diploma
President of Anime Club
President of P.A.W.S (Pace Animal Welfare Society)
Member of National Honor Society
SKILLS
Filing
●
Answer Phone Calls
●
Routing Calls
●
Data Entry
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Data Collection
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Customer Service Skills
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Detail Oriented
●
Microsoft Office
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SPSS
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Spreadsheet development
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Report analysis
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Scheduling
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Multi Task
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Research
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Telephone Skills
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REFERENCES
Kolin Roberts
Jeffrey N. Pickens, P.h.D
********@***.***
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