Customer Service Assistant

Paula Sterling

*** **** *** **** ***. Valley Stream, NY 11580 347-***-**** *****.********@*****.***

PROFILE

Diligent, meticulous, and conscientious Administrative Assistant knowledgeable of all office

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functions.

Excels at multitasking in a fast paced environment, and completes projects in a timely manner.

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Superior telephone, customer service skills and proficiency in MS Word, Excel, and Power Point.

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Including SAP and Concur.

Software: Indesign, Illustrator, Photoshop, Quark-Xpress, and Acrobat

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2004-Present

EXPERIENCE

The Associated Press, New York, NY

Assistant to the Vice President & Managing Editor of Sports & Entertainment

Assistant to the Director of Interactive/Graphics

• Act as first point of contact for facilities/maintenance issues and vendors

• Human Resources and Payroll liaison

• Officiate new hire processing, timekeeping, and payroll responsibilities

• Assist in orientation/training of new staff, and interns

• Shift scheduling using SAP software

• Arranging all travel itineraries

Coordinate with internal and external clients to organize meetings,

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teleconferences, and event planning

2002-2004

The Associated Press, New York, NY

Assistant to the Deputy Director of Newspaper Markets Department

Design marketing communication print material: such as brochures

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and advertising campaigns

oordinate with internal and external clients to organize meetings,

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Teleconferences, and event planning

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Assist in developing guidelines and formats for yearly budget planning, manage

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budget, compile all budget reports

Oct. 2002

The Associated Press, New York, NY

File Clerk: Human Resource Department

Create and maintain employment records

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Assist in employment verifications

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Answer telephone and assist employees with questions

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rovided overall Administrative support

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EDUCATION

Briarcliffe College, Bethpage,

NY. BFA Graphic Design

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