Customer Service, Reception/Front Desk, Reservations, Hospitality
Resume:
NEW YORK, NEW YORK ****6
631-***-**** • *.********@*****.***
CHANTELLE MOANA-LEA COURTNAY
SUMMARY OF QUALIFICATIONS
• NZQA Level 1
• NZQA Level 2
• NZQA Level 3
• Liquor Controllers Qualification
• Y.M.C.A Leadership Certificate
• Unit Standard 14462 (Personal presentation and customer service)
• Unit Standard 14463 (Check, position and handling cash floats and transactions)
• Unit Standard 14464 (Dealing with customer complaints)
WORK OF EXPERIENCE
The Quadrant Hotel: October 2011- February 2013
Guest Service Agent(Reception)/Reservations Coordinator “Full Time” -
Ref Dmitry Osadchiy
• Dealing effectively with enquiries, requests and complaints with an empathic manner
• Up selling of Hotel outlets and facilities
• Liaise with all departments to ensure communications are clear.
• Ensuring invoices and payments are accurate
• Ensuring maximum profit whilst guaranteeing the sale
• Accurately open and close cashiers whilst able to identify and resolve any discrepancies.
• Liaise with wholesalers in regards to unpaid accounts when required.
• Awarded property “Customer Service Star” and Top Employee for up selling 6months running.
• Use of Opera & Levart
Spencer On Byron Hotel: July 2011 - October 2011
Guest Service Assistant(Reception) “Part Time” – Ref Nico Visser
• Dealing effectively with enquiries, requests and complaints with an empathic manner
• Accurate operation of cashier.
• Liaise with Housekeeping department to ensure rooms are up to standard before given to guests.
• Ensuring invoices and payments are accurate
• Use of Fidelio
Spencer On Byron Hotel: December 2010 – October 2011
Thyme Restaurant and Bar Duty Manager/Waitress “Full Time” – Ref
Nico Visser
• Lead, manage and motivate a diverse team to deliver an exceptional standard of service
• Take ownership of all front of house aspects of the business during shifts
• Understand and manage seating and timings in a challenging site with multiple table turns
• Proactively manage the restaurant and bar with a focus on service delivery
• Managing the pass and taking responsibility for the timely delivery of all food from the kitchen, in conjunction with the chefs, and drinks from the bar.
• Accurately open and close cashiers whilst able to identify and resolve any discrepancies.
• Responsible management of the property, ensuring all occupants are within legislative laws and health and safety regulations.
• Use of Micros
Charlies Bar: October 2010 – April 2011
Acting Duty Manager/Bartender “Part Time” - Ref Chalie Hola
• Receive orders and serve customer requests completely in a timely manner
• Describing, promoting & serving from beverage menu
• Cocktail mixology
• Efficiently manage the proper settlement of all customer accounts.
• Deliver on guest expectations through outstanding customer service
• Manage a variety of customer types, inquiries, and complaints
• Accurately open and close cashiers whilst able to identify and resolve any discrepancies.
• Responsible management of the property, ensuring all occupants are within legislative laws and health and safety regulations.
Giltrap City Toyota: January 2010 – September 2011
Reception and Admin “Part Time” - Ref- Moe Taramai
• Answering all incoming calls, first point of contact for all visitors
• Meet and greet of clients
• Typical Reception management duties - Mail, ordering of office supplies, communal areas kept tidy, couriers.
• Co-ordination of basic repairs and maintenance jobs when required
FishnHunt.tv:
Admin Support “Part Time”- Ref Mark Courtnay.
• Data uploading
• Video encoding and editing
• Platform Management
• Data entry
• Outbound sales enquiries
EDUCATION
• The Professional Bar and Restaurant School
• Westlake Girls High School (Year 10- 13)
• Wentworth Collage (Year 9)
EXTRACURRICULAR ACTIVITIES
• Captain of 2nd 11 hockey team (Westlake Girls High)
• Coached Year 9 Hockey (Westlake Girls High)
• North Harbour Representatives (Hockey 2006-2008)
• Theatre Sports Leader (Westlake Girls High School)
• Chorolation Choir, Alto leader (Westlake Girls)
• Leading Notes Choir, Choir leader (Westlake Girls)
• En Mass Choir, Choir leader (Westlake Girls)
REFERENCES
Dmitry Osadichy - Front Office Manager "The Quadrant Hotel"
Work: +649-***-****
Mobile: +642*-***-****
Nico Visser – Restaurant Manager at “Thyme Restaurant”
Work: +649-****-***
Email: *******@************.**.**
Charlie Hola – Owner/Bar Manager at “Charlies Bar”
Work: +649-***-****
Moeroa Taramai – Customer Service Manager/Administration at
“ Glitrap City Toyota”
Work: +649-****-***
Mobile: +642*-***-***
Email: ***.*******@*****.***
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