Sales Customer Service
Resume:
Yana Manley
Norwood, ON
March 3, 2013
To Whom It May Concern:
In the past few years I have been working for independent companies doing sales, customer service,
invoicing, AR, AP, inventory control and administration.
I have had opportunity to work in several different departments of one company, from accounting,
sales and marketing to management. I was the Corporate Manager for a printing
manufacturing company. Responsible for 10 employees, day to day operations and all
financials.
Prior to my position at Specialized Marking Systems I worked for the family business Manley Marketing
importing from Mexico. I was involved with high volume sales and distribution across Eastern Canada as
well as inventory control and shipping and receiving and office administration.
I have strong communication skills and customer service skills. And in addition, I have a diploma in
Business Administration – Materials Management and Distribution and a diploma in International Trade
from Sir Sandford Fleming College. You will see from my resume that I have many qualifications that
can contribute to the operations of your company.
Please review the enclosed copy of my resume. I am available anytime for an interview. I can be reached
on my cell phone during the day at 705-***-****.
Sincerely,
Yana Manley
Yana Manley
61 Ridge Street
Norwood, ON K0L 2V0
**********@*****.***
Objective: To obtain a responsible position where my management, accounting and sales experience can
be effectively utilized to improve operations and contribute to company profits as well as offers
professional growth.
Experience
Sticklings Bakery
October 2012 – February 2013
Sales (Part Time)
• Maintain relations with current customers. Discuss new ways to increase sales or addressing
problems leading to low sales volumes
• Rebuilding relations with customers who have chosen to purchase elsewhere by discuss the issues
and how they could be addressed
• Cold calls, door to door sales in the GTA
• Office Sales – Generating analysing sales reports. Calling low volume accounts and generating
sales and addressing the low sales volumes
• Store Sales – Helping customers when they come into the store
Copperhill Solar
April 2012 – August 2012
Sales, Accounting & Inventory April 2012 (Part Time)
• Creating company files in Quickbooks Manufacturing 2012 Edition.
• Importing data from Simply Accounting
• Creating Build Assemblies for inventory control and sales management
• Cost analysis on products
• Training sales staff to use Quickbooks for Estimates and Sales Orders
• Training Production Manager how to use Quickbooks for Inventory Control and Build
Assemblies
• Maintaining company records: Invoices, Inventory, Accounts Receivable, Accounts Payable,
Payroll, Government Remittances for
• Research new products and negotiate cost
• Trade Shows and Showroom Sales
SunRise Power Corporation,
Administration Feb. 2011 – Nov. 2011
• Accounts Receivables, Accounts Payables, Shipping & Receiving, Banking, Government
Remittances, Process orders and Invoices
Specialized Marking Systems
Corporate Manager 2006 – 2010
• Reports to the President on a daily basis. Manage a staff of 10 employees. Signing Authority.
• Work one on one with professional lenders such as banks and private lenders
• Responsible for authorizing and signing cheques for vendors and other operating expenses.
• Exposed to all financial aspects of the company and ensured security with all confidential
information both written and verbal
• Prepared and conducted employee reviews. Maintain personnel records and ensure
confidentiality
• Administrator of Employee Benefits
• Ordered all stock to co-ordinate with production for a JIT system complying with tight deadlines
• Forecasting financial position of the company. Monitor cash flow on a daily basis.
• Negotiate with current suppliers, research and investigate potential suppliers
• Review resumes and conduct interviews. Trained new employees in clerical and sales offices
• Reviewed all marketing projects before implementing
• Sign off on all invoices confirming, quantities, price and shipping information i.e. NAFTA
• Direct and oversee Corporate Administrator - Cross trained to ensure job tasks are completed on a
daily basis
Corporate Development (SALES) 2005- 2010
• Developed and maintained business relationships with accounts – 80% of clients were repeats
• Managed key accounts of high volume sales
Rochester Midland – Industrial Cleaning $100,000
Baskin Robbins Dunkin Brand - Food Manufacture $100,000
Life Styles – Pharmaceutical - $100,000
Print Impressions - Label Distributor - $84,000
• Lower volume sales were from $5000 - $30,000. Customers ranged from health food stores,
health and beauty, food industry
• Presented options to fit customers needs
• Monitored current orders from purchase order to delivery, processed all new orders, quoted
potential order
• Researched new industries and companies for potential sales
• Compare quarterly and yearly sales reports. Contact customers with lower sales volumes and
review their accounts to generate more sales or handle any questions or concerns
• Analyze sales and inventories to plan daily, weekly and monthly production schedules.
• Handled all customer inquiries and or complaints and rectified the situation within 24 hours
Corporate Administrator/Accounting 2004 - 2010
• Accounts Receivable 45 day terms/ Accounts Payable 60 day terms
• Prepare and distribute Payroll, T4 Slips, ROE’s
• Government Remittances – Payroll Tax, GST, PST
• Daily and Monthly Bank Reconciliation’s
• Entering invoices and co-ordinate them with customer purchase orders
• Entering vendor invoices and co-ordinate them with purchase orders,
• Made daily deposits at bank, money transfers between accounts and wire transfers
Education
Sir Sandford Fleming College 2004
Diploma -Business Administration – Materials Management and Distribution
Diploma - International Trade
References
Imran Fancy President
Specialized Marking Systems
(c) 416-***-****
Sue Rowe
Specialized Marking Systems
(H)705-***-****
(W) 705-***-****
Steve Gamsby
Corporate Development
SunRise Power
Chris Manley President
Manley Marketing
(C) 416-432-835
Contact this candidate