JOHN C. LAI, GPHR, SPHR

**** ********** *****, *********, ** 93012

805-***-**** mobile

E-mail: abokf4@r.postjobfree.com Linkedin: http://www.linkedin.com/in/johnlaisphr

SUMMARY OF QUALIFICATIONS

Seasoned human resources leader and change agent with 18 years executive, management, and consulting

experience in all aspects of human capital management: employee/labor/union relations, policy

development, compliance, staffing, operations, compensation and benefits. Additional depth in strategic

planning, organization design and development, change management, talent management, performance

management, leadership development, and learning. International, multi-site, and M&A experience.

Adjunct professor of management; US citizenship. Industry sectors include: high-tech, aerospace-defense,

biotech, healthcare, and insurance.

EMPLOYMENT HISTORY

Group Director HR & OD, Smiths Group, PLC, Interconnect Division, Thousand Oaks, CA 2009-2012

Smiths Group, PLC is a FTSE 100 global $4B high-technology company. Sr. Business Partner and Human

Resources oversight for the ~$250M microwave technology group primarily in wireless communications,

SATCOM, defense and aerospace industry sectors (10 sites in CA, MA, MD, FL, CO, UK, & Ireland; five

DoD/DSS secure sites).

• Saved $400,000+ in recruitment fees while managing a 50% technical workforce increase over 10 months

at one SBU (mostly RF and software engineers).

• Brought in key talent to enable one business unit scale and grow from $40M to $69M in three years.

• Oversaw four remote HR site managers/business partners and one facilities director in four states.

• Division Learning & OD lead and liaison to Leadership Development Council responsible for global

talent (incl. succession planning) and performance management of all Smiths Group divisions.

• Partnered with SBU President on strategic restructuring of business and organization redesign.

• Conducted HR due diligence on three acquisition targets.

• Led division Global Engagement Survey project (Kenexa, 30+ sites, ~4000 EEs in Americas, EMEA,

APAC).

• Launched division-wide blended mgmt. development training in North America (DDI).

Manager Human Resources, Zebra Technologies, Inc., Camarillo, CA 2007-

2009

Site HR manager and business partner for ~550 EEs at $900M global high-technology manufacturer. Client

groups include: engineering (hardware, firmware, mechanical, sustaining), supply chain, manufacturing

operations, quality, and product management.

• Consult with dept. leaders on workforce issues and planning; organization development.

• Appointed North America Change Mgmt. Lead for $43M global ERP/HRIS system implementation

(Oracle), including Oracle HR self-service.

• Co-authored and designed Change Mgmt Toolkit and Guide used for global ERP implementation; trained

SMEs and IT Leads on change mgmt.

• Helped plan and execute workforce transition and plant downsizing as part of outsourced

manufacturing/global supply chain initiative.

• Developed and launched interactive online employee discussion forum (inside firewall).

Sr. HR Consultant & Business Partner, Cedars-Sinai Medical Center, Los Angeles, CA 2006-2007

Contracted client group manager for $1B premier teaching hospital and academic research institution, with 10,000

employees.

• Managed HR client group of 1400+ clinical, research, and operations employees.

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• Responsible for union labor relations for 600 employees (SEIU), full grievance process, investigations,

etc.

• Partnered with clinical and operational service line directors and managers: Psych, OB/Gyn, pediatrics,

general surgery, orthopedics, rehabilitation, neurology, hospitality, supply chain, engineering.

• Mediated and resolved long-standing interpersonal conflicts among clinical professional staff members.

• Served on Lean process improvement team for surgical instrumentation/central services dept.

Area HR Manager, Amgen, Inc, Newbury Park, CA 2004-2006

Contracted business partner/client group manager for world’s largest ($15B) biotechnology manufacturing

company (GMP).

• Served as Business Partner to VP Global Development Operations; member GDO Sr. leadership team.

• Managed HR client groups of up to 450 EEs (several states) in global clinical development, production

operations, engineering, quality, and MIS; indirect clients in Canada, APAC, EMEA.

• Led 2nd year of three-year project to redefine and realign all clinical development jobs across the globe.

• Advised management in organization restructuring, performance management, workforce planning,

retention, talent development, and employee relations.

• Developed and maintained HR metrics dashboard.

• Facilitated new manager on-boarding, team building, performance mgmt, and other workshops.

Principal, JC Lai Associates, Camarillo, CA 2000-2004

Boutique human resources & organization development consulting practice serving health care, pharma, and

government sectors.

• Trained and coached JPL and Cal Tech engineers, scientists, and managers in HR, Leadership and Mgmt.

• Trained hundreds of account executives and sales reps for major pharmaceutical companies (Glaxo/GSK,

J&J McNeil, Astra Zeneca) in managed care systems and pharmacy reimbursement.

• Trained Pharm.D students in managed care systems and reimbursement at USC School of Pharmacy.

• Conducted major organization restructure and HR planning assessment/analysis for government

transportation agency based on 20-year regional transportation plan.

• Coached managers who implemented Balanced Scorecard Performance Management Systems in several

companies.

• Advised cabinet-level federal government officials on HR and change management issues.

• Coached and trained scores of Anthem/Wellpoint employees and managers in Human Resources and

Organization Behavior.

Vice-President Human Resources, Sr. Consultant, Medical Analysis Systems, Camarillo, CA 1999-2000

Chief Human Resources Officer for multi-state $50M bio-medical (ISO, GMP IV diagnostics manufacturer) and

clinical laboratory informatics company; reported to CEO. Member Sr. Leadership Team and 401k Committee;

Chair, ERP Steering Committee; supervised three HR professionals and one assistant.

• Proactively uncovered and corrected potential $1,000,000+ dollar legal exposure due to misclassified

positions and other compliance issues.

• Led design and implementation of company-wide Balanced Scorecard Performance Management system.

• Transformed transactional HR department into proactive Business Partner model, raised internal customer

service scores 50% in first three months.

• Streamlined staffing processes; shortened cycle by 50%.

• Initiated and drove customer-driven culture transformation.

• Implemented broadband compensation system; revised policies/handbook to comply with AB60.

• Conducted merger due diligence on acquisition target.

• Developed Succession Plan.

John C. Lai, GPHR SPHR 3

Organization & Human Resources Development Consultant, PacifiCare/FHP, Cypress, CA 1994-1998

Corporate Internal Organization and Human Resources Development consultant (level= Senior Mgr IV) for $10

Billion HMO (~10,000 EEs). Internal clients included CEO PacifiCare Life & Health, RVPs CO, AZ, UT SBUs.

• Managed enterprise-wide employee satisfaction and change mgmt. assessment for 10,000 EEs.

• Advised SBU executives on solutions to merger integration issues.

• Provided OD/HRD services to multiple SBU clients, including medical centers and hospitals.

• Supervised project teams in surveys, 360 feedback, training course design/evaluation.

• Trained focus group facilitators and CQI teams.

• Managed relationships with several major vendors, including Bev Kaye, Mercer, EY, and Watson Wyatt.

• Helped transform internal corporate university from cost center into revenue center; personally generated

$250K in outside business in first three months.

• Initiated and negotiated contract with major university to deliver evening MBA on premises.

• Conducted major organization assessment of 23 medical centers of FHP staff model HMO. Identified

process breakdowns and facility design flaws that were later incorporated into more efficient new

facilities.

• Composed change management communications and collaterals for merger integration and major multi-

site IT implementation.

• Developed, piloted, and/or conducted 100s of classes, seminars, and workshops.

• Developed and implemented change management training program used to prepare 2000+ employees for

merger integration.

EDUCATION

ABD (Ph.D.) Human & Organization Systems, (4.0 GPA), Fielding Graduate University, Santa Barbara, CA

MA Organization Development (4.0 GPA), Fielding Graduate University, Santa Barbara, CA

BA summa cum laude Behavioral Science, business emphasis (4.0 GPA), National University, San Diego, CA

Personnel Management Certificate, National University, San Diego, CA

DRPA Mediation Certificate, Loyola Law School, Los Angeles, CA

Global Professional in Human Resources (GPHR) & Senior Professional in Human Resources (SPHR),

Human Resources Certification Institute

Other Training:

• GMP for Executives

• Balanced Scorecard Design and Implementation, Graziadio Business School, Pepperdine University

• Advanced Consulting Skills, Center for Studies of the Person, La Jolla, CA.

• Six Sigma DMAIC Green Belt

Vendor Certifications: (DiSC) Inscape Learning Company * Developmental Dimensions International (DDI) *

Franklin Covey * IMA Change Management * Lominger Organization and Career Architect Competency

Assessment * Discovery Landscapes (master trainer).

Software Applications: MS Office (Word, Excel, PowerPoint, Visio, Outlook), HRIS/HRMS (Lawson, Oracle,

PeopleSoft, SAP, ADP Globalview), LMS, Blackboard, SPSS, Minitab, Acrobat, Photoshop.

AFFILIATIONS

Academic:

• Core Graduate Faculty, University of Redlands School of Business (Burbank): Human Resources Mgmt.,

Leadership, General Mgmt., Organization Behavior, Organizational Learning and Change (1994-Present).

• Adjunct Faculty, University of La Verne: General and HR Mgmt; Organization Behavior (2001-2004).

• Instructor, UC Irvine Extension: Organization Development, Team Leadership (1995-1996).

Professional:

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• Who’s Who in the World, 17th Edition

• Society for Human Resources Management (SHRM)

• American Society of Composers, Authors, & Producers (ASCAP)

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