Customer Service Administrative Assistant

Tamara Jaramillo

***** * **** **

Denver, CO ****9

Cell: 630-***-****

***************@*****.***

I am a very reliable & puctual individual. I have extensive training as a customer service

representative & would love the opportunity to bring my experience to your employers.

Experience:

VELA INSURANCE AGENCY

CSR/AGENT

Denver, CO, USA

Oct 2011 - October 2012

Helped clients with endorsments on current homeowners/auto, and commercial accounts. Provided clients with new quotes on desired insurance field (home,auto,commercial)

Worked with different software programs such as Doris, Hawksoft, and County assessors data base. Also provide world class customer service, answering phones, and assisted all new clients

Pickens Technical College from August 2010 through Oct 2011 & graduated as a Medical Administrative Assistant. I volunteered at University Hospital for about six months after that.

University Hospital Volunteer Services

Denver, CO February to May 2011

Responsibilities as a Medical Administrative Assistant included picking up messages and delivering all messages to their pertaining recipients in a timely and orderly manner. Organized filing cabinets and separated non-active patients from active ones, as well as filed paperwork and other important documents.

Sprint

NSS- Customer Service Support

DENVER, CO October 2008 - July 2010

Assisted dealers with creating new accts and running credit as needed for direct and indirect dealers. Various responsibilities included Identifying reason for call and determining whether or not customer is in right dept. Assisted with tech problems. Added or deleted equipment to consumer and business accounts, changed price plans, made sure accts were provided with the best service suitable to their needs.

Vela Insurance Agency

CSR/Agent

Denver, CO June 2006 - July 2008

Assisted clients with endorsements on current homeowners/auto, commercial accounts. Worked with different software programs such as Doris, Hawk soft, and County assessor s data base. Also provide world class customer service, answering phones, and assisted all new clients with specific needs, bilingual in Spanish.

ADT

CSR-National

AURORA, CO August 2001 - December 2003

As data dept reps we were to make sure that any codes and data that would need to be uploaded to a client s business security unit got updated. Customers would call ADT to troubleshoot their systems. As a data dept rep my responsibility was to determine what was wrong with the unit. Updated new codes for businesses and deleted expired codes from a client s business security unit.

Out of Country

6/2004-6/2006

From June 2004 to June 2006 I was out of country taking care of my grandmother's death & also assisted University of Phoenix

Pickens Technical College - Aug 2010 to Oct 2011

Medical Office Support Specialist

University of Phoenix - Jan 2004 to June 2004 Business

Arapahoe Community College - Jan 2000 to June 2003

General Courses

Summary of Qualifications and other Working Skills

10 years customer service and 2 years Warehouse experience with pulling orders and data entry.

17 + years clerical and data entry experience

8 + years doing professional translations and bilingual experience using Spanish

Also familiar with Microsoft Word, Excel, BOSS, Windows, as well Interfaces and some UNIX based applications. Able to type 75wpm and my Alpha numeric key skills are at 9000kph.

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