Customer Service Rep

PAMELA G. CHANEYFIELD

*** ***** ******, ***. **

Brooklyn, NY 11212

Home: 347-***-**** / Cell: 917-***-****

E-mail: ************@*****.***

PROFESSIONAL OBJECTIVE

Professionally trained graduate with an Associate’s Degree seeking an entry-level position in a hotel. Possess excellent oral and written communication skills. Ability to function in a fast paced environment, and provide, administrative and office support, while exhibiting ability to work well under extreme pressure, complete projects and meet deadlines.

SKILLS AND QUALIFICATIONS

Medical Manager 10.0 and Medisoft

HCPSCS, ICD-9 and CPT Coding

Aseptic Techniques, Specimen Collection (Finger Puncture, Phlebotomy and Urinalysis)

Clinical Office Procedures and Medical Office Administration

EKG, CPR, Vital Signs and Visual Acuity Examination

MS Office for Windows; Word, Excel, Access, PowerPoint and Outlook

Type 60 wpm

EDUCATION

2005 - 2007 ASA Institute-The College of Advanced Technology, Brooklyn, NY

Associates Degree in Medical Assisting

EXPERIENCE

2011 - 2012 The Hope Program, Brooklyn, NY

Assignment: Long Island College Hospital, Brooklyn, NY

Medical Assistant / Internship - Trainee

• Met, greeted and escorted patients to and from various locations within facility

• Performed Phlebotomies, EKG’s and measured and recorded Vital Signs: Weight, height, temperature and blood pressure

• Responsibilities included managing general administrative duties

• Created patient charts and verified accuracy of patient information

• Scheduled and calendared patient appointments

2010 - 2011 Macy’s, New York, New York

Sales Associate/Customer Service Representative

• Manage cash and credit card transactions utilizing P-O-S computerized systems

• Assist and educate clients and customers on merchandise and sales promotions

• Met and exceeded sales goals and employee expectations

• Answered incoming calls and directed callers to appropriate parties

2007 – 2008 New York Post, New York, NY

Customer Service Representative

• Assisted customers with informational inquiries and requests

• Performed data entry operations utilizing company installed software

• Managed heavy incoming calls, recorded accurate messages and directed caller to appropriate staff and management

2006 – 2007 Long Island College Hospital, Brooklyn, NY

Medical Assistant / (Internship – Trainee)

• Performed Phlebotomies and EKG’s

• Performed general administrative duties

• Measured and recorded vital signs

• Verified accuracy of patient information

• Escorted patients to and from various locations within facility

• Scheduled and recorded appointments utilizing computerized systems

• Answered telephones and recorded accurate messages

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