Customer Service Manager

JENNIFER ISHIHARA

**** ******* ***** ***** ****: 9-19-454-****

Apex, N C 2 7539 **********@*****.***

Summary

Versatile Office Manager offering administrative experience in both corporate and non-profit office environments.

Administrator focused on driving productivity by leveraging strong front office management skills. Dedicated and

focused, excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project

goals.

Highlights

Microsoft Office proficiency Resourceful

Excel spreadsheets Business writing

Meticulous attention to detail Mail management

Results-oriented Meeting planning

Self-directed Report writing

Time management Report development

Accounts receivable professional Executive presentation development

Strong communication skills Schedule management

Professional and mature File/records maintenance

Exceptional multi-tasker Promotional campaigns

Deadline-driven

Accomplishments

Calendaring

Planned all meetings and travel for Executive Staff

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral

and scanning documents for inter-departmental use.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.Increased office

organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts

and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed client and vendor records

and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Successfully planned and executed corporate fund raising meetings, lunches and special events for non profit

organizations

Experience

Office Manager, 01/2008 – 01/2011

Cystic Fibrous Foundation- Carolinas Chapter – Raleigh, NC

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Coordinated meetings with other department managers and served as main liaison between contributors and

management staff.

Managed supply inventory, records, contributor spreadsheet and company files using online tracking system.

Supervised and trained admitting, billing and collection staff.

Updated client accounts and information on a daily basis.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Planned travel arrangements for senior executive and staff.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Maintained an up-to-date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets of fund raising events, faxed reports and scanned documents

Managed the day-to-day calendar for the company's senior director

Received and screened a high volume of internal and external communications, including email and mail.

Managed incoming and outgoing calls for busy office.

Scheduled and confirmed appointments for management team.

Improved communication efficiency as primary liaison between departments, clients and vendors.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists

for contributors, vendors and clients.

Ensured website was current and maintained with updated information

Maintained and organized master contributors Index and information files in master database.

Developed processes and tracking inventory for personnel supply orders.

Developed current process regarding New employee paperwork

Implemented organization, streamlined waste and increased productivity

Event Planner, 03/2010 – 01/2011

Cystic Fibrous Foundation- Carolinas Chapters – Raleigh, NC

Coordinated monthly and quarterly marketing and community events, such as Chefs Showcase of Raleigh and

CFF Walks for Life

Managed all aspects of CFF event projects including facilitating organization, vendor assignments, pre-show and

post-show activities at fund raising events..

Successfully established effective systems for record retention by creating database for daily correspondence

tracking.

Scheduled and confirmed appointments for entire management team.

Maintained accurate and up to date records and files for all event management projects.

Successfully established effective systems for record retention by creating database for daily correspondence

tracking.

Prepared correspondence and written communication, participated in and coordinated a wide range of projects

involving writing and editing articles pertaining to directed marketing materials, Launched and facilitated event

admissions procedures

Managed solicitation process for logistic vendors and suppliers.

Maintained and organized master Contributor and Vendor Index and information files in master database.

Secured all required contracts, invoices, proof of insurance and other documentation as needed.

Maintained current information in corporate databases for business contacts, contributors, consumer databases,

performers, artists, sponsors and vendor lists.

Created proposals, contracts and invoices for clients, sponsors and vendors.

Managed proposal and contract tracking.

Developed event specific organizational tools such as production time lines, contact lists, on site deliverables

schedules.

Provided research support and completed tasks required for event execution.

Managed collateral production for printed materials, brochures, signage and other marketing pieces.

Conserved time of company principles by reading, researching, and routing correspondence; drafting letters and

documents; collecting and analyzing information.

Administrative Office Manager, 08/2002 – 11/2007

Follow the Child Montessori School – Raleigh, NC

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Maintained an up-to-date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Managed the day-to-day calendar for the company's senior director.

Received and distributed faxes and mail in a timely manner.

Managed daily office operations and maintenance of equipment.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Managed incoming and outgoing calls for busy school office.

Scheduled and confirmed appointments for entire management team.

Verified and logged in deadlines for responding to daily inquiries.

Coordinated parent/teacher meetings and served as main liaison between children, parents and teaching staff.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Developed more efficient filing systems and student database protocols.

Provided support for Director and educators in managing operation work flow.

Successfully established effective systems for record retention by creating database for daily correspondence

tracking.

Responsible for After School program following state guidelines, confirming teachers background checks and

training, and annual inspection.

Coordinated admission processes and prepared student records and enrollment packets.

Coordinated events increasing and managing passive school fund-raising efforts.

Maintained website with updated information

Facilitated visitor tours, Parent/Teacher conference scheduling and FAQs..

Education

1995 Cary High School – Cary, NC

Central Texas College, BAFB District of Columbia – Washington DC, DC, USA

Business

Coursework in Criminal Justice

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