Manager Sales
Resume:
Kennease Butler
Douglasville,Ga 30135
Email: ******@*****.***
Having based my career around customer service, I realized how important it
is to
listen to each client and able to provide customized service based on
customer's needs.
Each Individual or Company's situation is unique and it is my
responsibility as a service
Provider to address each matter with compassion and zeal.
I look forward to continued growth and ability to find new ways to enhance
my skills.
QUALIFICATIONS
. Over 10 years of proven Leadership skills, excellent guest service &
communication skills
. disability, and ethnic backgrounds.
. Effective written and verbal communication skills.
. Excellent organizational, interpersonal and administrative skills
. Proficient in Microsoft Word, Excel, Access, PowerPoint, Internet.
WORK HISTORY
02-2012 to present Castleberry Inn & Suites
Atlanta,Ga
General Manager
. Consistently meets and exceeds all monthly, quarterly and annual
sales objectives.
. Knowledge of all operation of hotel, Administrative duties of day to
day operations
. Handled administrative aspects of the sale
. Supervision of 33 employees
. Self-motivating and self-managing
. Cash handling, inventory and collection
. Hiring and training manager of all Operational position
. Train and Control Sales, Budget and Revenue of Hotel
. 04-2010 to 07-2011 Hilton Garden Inn Convention Center
New Orleans, LA
Director of Room Division - 286 rooms
. Resolved customer issues in a timely and empathetic manner.
. Worked closely with all other departments for the upkeep of the
Guest Service Scores
. Responsible for staff training, development and scheduling and
evaluates employee's performance and working relationship.
. Responsible for proper communications with staffing company.
Responsible for customer happiness and ensuring they receive
their expectations.
. Organized and direct departmental training programs, resolves
personnel problems, hired new employees
. This position requires strong attention to detail, leadership
skills, and the ability to effectively deal with department heads,
guests, and team members
. 10-2006 to 04-2009 EMBASSSY SUITE HOTEL
ATLANTA,GA
Director of Room Division - 261
rooms
. Maintained and Supervised 12 Front desk agents and van drivers
. Maintain and Supervise 30 housekeeper and laundry attendants
. Implement and Integrated an automated routing program and micro-
managed to tweak established procedure versus regulatory
requirement.
. Consistently meets and exceeds all monthly, quarterly and annual
sales objectives.
. Drove revenue by communicating the benefits of all products,
services, features, plans and special offers to new and existing
customers as appropriate.
. Inspect 263 room property hotel and room division for quality
control of cleanliness
. Execute and Produce presentation for Hotel (Housekeeping Division
and Front Desk)
. Hire and Train for the hotel
. 03-2000 to 05-2006 COURTYARD BY MARRIOTT
LITHIA SPRINGS, GA
General Manager/Director of Sales -
78 rooms
. Fast track promotion through increasingly responsible management
position from
. Started as Exec. Housekeeper then to Asst. Front Office Manager to
General Manager /Director of Sales.
. Knowledge of all operation of hotel, Administrative duties of day to
day operations
. Handled administrative aspects of the sale
. Supervision of 20 to 35 employees
. Self-motivating and self-managing
. Cash handling, inventory and collection
. Hiring and training manager of all Operational position
. Train and Control Sales, Budget and Revenue of Hotel
EDUCATION
. 1986 Shanks High School - Graduated
. 1990 Seminole Community College - Business Management
. 2005 Marriott Connect U -
Certification to Manage Marriott Properties
. 2006 Embassy My Way -
Certification Hilton OnQ trained
REFERENCES
Hilton Garden Inn - Sheila Robinson - Director of Human
Resources - 318-***-****
Embassy Hotel - Shauna Sims - Director of Human
Resources - 770-***-****
Courtyard by Marriot - Jacques Myrthil - General Manager
- 678-945- 4444
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