Customer Service: Administrative Assistant Office Manager
Resume:
NANCY E. POMPLUN
Richmond, VA *****
********@***.***
QUALIFICATIONS
Talented and resourceful in seeking solutions for clients. Exceptional
critical thinking and problem solving skills. Strong oral and written
communication skills. Excellent work ethic. Self-starter, thorough and
dependable with or without supervision. Able to multi-task, prioritize,
and follow through. Enjoys working with the public. Experienced in
administering evaluation instruments.
SKILLS: Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Windows
XP, 2000, Vista, and Internet Explorer; proficient with Harmony,
Galileo/Apollo, and Avatar.
WORK EXPERIENCE
Supportive Case Manager, St. Joseph's Villa Day Treatment Program (7/2011-
7/2012). Delivered direct one-to-one mental health support services to
Medicaid clients in their homes and Assisted Living Facilities so clients
may move to independent performance of ADLs. Developed ISPs and wrote
session notes in BIRP format. Met all deadlines for quarterly reports and
clinical summaries, and adhered to Medicaid reimbursement regulations.
Wrote Kepro extension requests to obtain continued mental health support
benefits. Assisted clients to access community resources to meet their
goals and become as independent as possible. Provided case coordination
with RBHA and Jewish Family Services for clients receiving services from
those agencies.
Center Administrator, SAARA Center for Recovery (7/2008 to 6/2011). Sixty
percent of time spent on case management duties for dual-diagnosis clients
with substance use disorder; remainder spent on financial records in Quick
Books (AR/AP, credit charges and payments, invoices). Made travel
arrangements for executive director and other staff as needed. Facilitated
Life Skills, resume writing, anger management classes, and women's recovery
groups at SAARA and the Richmond City Jail. Accompanied clients to court
appearances and medical appointments. Worked with clients to develop a
budget for their SNAP benefits; taught comparison shopping and couponing
techniques as well as taking clients to the grocery store if they were
unable to access transportation. Developed and utilized collaborative
relationships with Richmond City Jail, The Daily Planet, Chesterfield
Mental Health, Richmond Behavioral Health Authority, Homeward, Casselton
Consultants, and Districts 1 and 19 Probation and Parole. Assisted
uninsured clients in obtaining Virginia Coordinated Care (VCC) benefits and
Bon Secours Care-A-Van services. Participated in Point of Time counts for
homeless persons with Homeward.
Office Manager, Richmond Intergroup, Inc. (9/2004 to 7/2008). Crisis
management; coordination of services and resources; liaison between general
public, health care, and other service providers, volunteer staff and
community representatives; accounts payable and receivable and daily
deposits; prepared monthly reports and presentations for Chair of Executive
Committee; inventory order and control; designed and implemented record
keeping system for fiscal accuracy using Excel spreadsheets; instituted
check and balances system for fiscal security and transparency; implemented
standardized filing and record keeping systems of non-financial office
operations.
Retail Office Supervisor, AAA Mid-Atlantic (5/1998-8/2003). Supervised six
auto-travel agents and support staff, including staff scheduling for daily
coverage and special promotions (radio-remote events, holiday specials and
cruise sales); Managed inventory of $750,000 domestic and foreign
travelers cheques, including IRS reporting; customer service, including
complaint resolution, liaison with vendors and special arrangements; top
sales producer; procurement and inventory control of travel-related
merchandise. Auto
Travel Supervisor-Supervised three auto-travel agents, including setting
sales quotas; prepared daily deposits; monitored office security system;
instituted loss control policies and procedures; developed procedures to
insure merchandise inventory was available for cyclical sales demands;
superior customer service; award-winning sales producer.
Various Jobs:
English Teacher, New Dominion Wilderness School
English Teacher, Buckingham County Public Schools
English Teacher, Greensville County Public Schools
Textile Intake Coordinator, Goodwill Industries, Inc.
Manager, Fine Cleaners
EDUCATION
Bon Secours Memorial College of Nursing (2008-2010)
University of Virginia, graduate courses in Education and Special Education
(1982-1984).
Longwood College, B.S., cum laude (1976)
CERTIFICATION
Recovery Coach, CCAR-Connecticut Community Addition Recovery (2011; no
expiration).
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