Customer Service Management

Elizabeth A Wilson

***** ********** **. *******, ** 23831

Cell: 804-***-****

********@*****.***

Entry Level Administrative Assistant

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Strayer University Midlothian, VA

Relevant Courses:

Project Management for Executive Assistants

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Finance for the Non Financial Manager

Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management VTC/Telecon Gov’t Secret Clearance

Database

Administration

Comput MS Word MS Outlook MS Publisher

er Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

NVEG Fairfax, VA Admin/IT/Media Services, 2011 to 2012

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

scheduling) as the assistant to the SES’s and directors. Maintained database and

ensured the delivery of premium service to the clients. Quickly became a trusted

assistant known for “can do” attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare

VTC’s and teleconferences. Established strong relationships to gain support and

effectively achieve results.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred

calls; and prepared schedules for the next day.

Co developed comprehensive, 10 page training manual that enabled clients to be

familiarized with the Polycom and Tandberg equipment.

Developed innovative PowerPoint presentation used by the network team in order to

be shown on the televisions throughout the Headquarters building.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

United States Army Ft. Stewart, GA S 1/HR Specialist, 2008 to 2009

Highlights:

In process and out process new soldiers daily and send them to their correct Battalion.

Answer phones and have constant deadlines for projected slides for each week.

Work closely with the 1SG, CO, and XO in order to get flights arranged for people

flying overseas, in addition to working with upper management.

Helped soldiers get paperwork done like emergency leave, routine vehicle checks,

pregnancy packets, and any type of problem that would have to do with paperwork.

Generated numerous databases in Excel, maintained daily spreadsheets for all first

line supervisors, organized files for easy access and accountability, and handled

phone line systems.

Main job was to write awards for soldiers that did exceptional deeds in and out of the

war field.

Proven ability to work under pressure and constant deadlines.

CVS Pharmacy – Richmond, VA Shift Supervisor, 2007 to 2008

Highlights:

Dispersed money into the cash drawers on opening and cash counts the night before.

Opening and closing the store, customer service, answering phones, stocking, and handling

customer complaints.

Helped run the photo department when needed, took deposits to the bank each

night, and answered the phones as well.

Best Buy – Richmond, VA Inventory Supervisor, 2006

2007

Highlights:

Made sure all inventories that were in the computer matched what was on hand in

the store.

Received merchandise from FedEx or UPS.

Helped customers with merchandise by bringing it out from the back.

Answered phone calls about inventory and what was on hand.

DrumBum Co. – Richmond, VA HR/Internet Supervisor,

2005 2006

Highlights:

Answer phone calls, questions, and filled orders over the phone using Excel.

Stocked shelves and when new products came in, folded merchandise and put them

in packages ready for shipment.

Handled UPS when the picked up at the end of the day and also helped pack orders

when needed.

During the holiday season DrumBum did well over 1000 orders and I was the fastest

in processing them in the Excel database.

References Available Upon Request

Contact this candidate