Customer Service Sales

Susan R. Rouse

*** ******** ** *** ***

Fairfield, CA 94533

Home 817-***-****

**********@***.***

EXPERIENCE SUMMARY

Leadership Responsible for supervising, scheduling and directing team

leaders and up to fifty associates daily to include conveying

company vision, instilling motivation and high standards to

achieve desired outcomes and success. Participated in employee

performance and development process through individual objective

and goal setting. Responsible for training new employees as well

as selection of personnel for supervisory positions.

Experienced in working with developmentally disabled adults.

Customer

Service Managed customer relations for major department,

including forecasting future needs, outlining

technical

requirements and providing solutions.

Responsible for handling diverse customer groups, meeting

customer expectations, and satisfying customer needs while

maintaining a 99% customer service satisfaction rate. Extensive

experience in translating customer desires into concrete

technical applications.

Resource

Management Managed $40,000 budget ensuring purchasing targets were

met, as well as priorities for employee training and

funding. Responsible for negotiated

contracts and increased special orders of products by

50%. Responsible

for tracking budget sub-accounts for

projected expenditures against actual purchases.

Responsible for

reprioritizing and reallocating resources

as needed to meet dynamically changing requirements

and timelines.

Strengths Superior customer service skills and satisfaction

rates. Excellent ability to manage and direct

personnel with

flexibility to coordinate multiple tasks,

deadlines, projects, and priorities. Well-versed

trainer with over ten years

teaching experience. Well organized and

efficient with exceptional attention to detail and

desired to succeed.

EMPLOYMENT HISTORY

Jan. 2008 to present Lowe's Home Improvement

Department Manager - Seasonal

Team Leader - Paint department

Sales Associate

Oct. 2007 to Sept. 2008 Linens and Things

Sales Associate

Jan. 2004 to Sept. 2007 Home Depot

Dept. Supervisor Inside Garden

Inventory Management Associate

Sales Associate

Cashier

Aug. 2003 to Jan. 2004 The Berry Company

Phone Sales Representative

Oct. 2000 to Aug. 2003 Home Depot

Department Head, D cor

Head Cashier

Cashier

May 1997 to Aug. 2000 Alberston's Food and Drug

Assistant Manager, Front End

Cashier

Drug Clerk

July 1995- July 1998 Port Allen High School, Port Allen, Louisiana

Physical Education Teacher

EDUCATION

1990 Bachelor of Arts in Education

Southeastern Louisiana University

Hammond, Louisiana

REFERENCES Available on request

Skills Summary Managing customer relations for major departments,

including forecasting future needs, handling

customer expectations, satisfying need within

established timelines. Supervising team leaders, 50

employees and projects. Established work schedules

to accommodate a diverse work group

Employment Sales Associate February 2008 -

present

. Stocked product

. Provided customer service

. Maintained the up keep of

the nursery (watering,

culling dead plants)

Cashier, Sales Associate October 2007 -

Linens and Things present

Fort Worth, Texas

. Handled money

. Stocked product

. Provided customer service

Dept. supervisor, Inventory January 2003 -

management associate, October 2007

millworks associate, cashier

Home Depot

North Richland Hills, Anchorage, AK

Supervised 8-10 associates to help meet department

sales goals

Set goals and expectations for each associate to

help reach their goals and the store's

Wrote performance reviews

Helped assistant managers in everyday running of

the store

Ordered to help maintain a good in stock status

Offered good customer service to customers

interested in special doors and windows or just

regular stocked products

Handling money, customer complaints, and other

problems that occurred daily

Telephone Account August 2003-January

Representative 2004

The Berry Company

Anchorage, AK

Negotiated contracts

Experienced in Microsoft Excel, PowerPoint, Word

and Outlook

Dept. Supervisor, D cor Sales October 2000 -

Associate, Head Cashier, August 2003

cashier

Home Depot

Anchorage, AK

Supervised 8-10 associates to help meet department

sales goals

Set goals and expectations for each associate to

help reach their goals and the store's

Wrote performance reviews

Ordered specialty products for customers

Drug Clerk, Cashier, Customer May 1997 - August

Service Assistant Manager 2000

Albertson's

Baton Rouge, LA

Ordered to maintain a good in stock status

Stocked product

Supervised 15 -20 cashiers to ensure good customer

flow

Handled money

Education Bain Education

Southeastern Louisiana University Hammond, LA

Contact this candidate