Customer Service Manager

Travis Rushing

**** *** ****** ***** *******, Mississippi 601-***-**** Mobile **********@*****.***

Objective To obtain a Professional Position that will offer career opportunities with

unlimited growth.

Experience Member Service Representative

July 2012- Present Universal Healthcare Insurance Ridgeland, MS

• Answer inbound and outbound calls assisting members with the

Medicare Advantage Plans and Medicaid Plans providing one call

resolutions.

• Answering customer’s complaints and making sure the customer

is satisfied with the solution and take escalated supervisor calls

assisting in managers absent.

• Perform special projects, Member of the Employee advisory

board, Motivate fellow employees and used all Save techniques to

help maintain members for the company.

Customer Service Team Lead/ Overnight Supervisor

January 2011 – June 2012 Xerox ACS Inc Canton, MS

• Managed overnight team of 6 – 10 customer service

representatives, making sure all policy and procedures are

followed and customer service metrics are met at a satisfied level.

• Reviewed calls and provided feedback, monitored, handled

escalated calls, lead by example. Scheduled and control labor

cost effectively, trained new hires and performed annual reviews.

Customer Service Team Lead

February 2009- July 2010 ASR Nationwide LLC Ridgeland, MS

• Managed a team of five representatives making sure equal work

load, work completion with a satisfactory performance and team

work

• Worked with different banks and clients daily to ensure a higher r

repossession percentage rate

• Completed daily reports and provided excellent customer service

making sure of one call contact from clients.

Office Manager/Dispatcher

May 2004 – October 2008 The Waggoner’s Trucking Canton, MS

• Managed office operations and monitors the workload of drivers

and field personnel to ensure balanced workloads

• Verified the accuracy of input data; updated computer records;

generates reports and documents, dispatched more than 100

drivers a week

• Entered timesheets information for department employees and

maintain daily reports of vehicles being delivered to dealerships

Education Jackson State University, Jackson, MS

August 1995 - 98

Business Administration

School of Business (AACSB accredited)

Interests Microsoft office suite, Word, Excel, Access, Power point, Windows 95, 98,

00, XP, 10 Key, Lotus 123, Excellent written and communication skills

References References are available on request.

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