Sales Customer Service

Brian Edward Ebert

**** *. ******* *****

Flint, Michigan 48532

Home: 810-***-**** Email:

**********@***.***

PROFESSIONAL SUMMARY:

A successful sales and marketing professional with a proven record of

establishing and building strong customer relationships, developing short-

term, mid-term and long-term sales strategies to maximize revenue and

profits. Successful at both start-up and existing business development

strategy implementation in order to take organizations to the "next level"

as well as developing effective and successful sales teams. I am a highly-

motivated, results-oriented team player who thrives in a challenging

environment and will do whatever it takes to accomplish my goals and

objectives.

PROFESSIONAL EXPERIENCE:

Dolphin Business Team - Flint, Michigan August

2012 - Present

Support Specialist

Our goal in business is quite simple - To make your business more

profitable, by guiding key personnel with both short-term assistance and

long-term support of key areas that are often confusing, misunderstood

and/or overlooked!

Steve Dombrowski's State Farm Agency January

2012 - August 2012

Insurance Agent

In eight months, I successfully completed the state of Michigan exams for

my Life, Health, and Property & Casualty Licenses.

. Acquired customers through networking, cold calling, advertisements and

walk-ins.

. Developed and honed guerilla sales techniques and became better

acquainted with State Farm's wide array of products and services.

Anchor Management Team - Columbiaville, Michigan February

2010 - December 2010

Chief Operations Officer (COO)

Developed and implemented strategy and business plan for a new fingerless

golf glove.

. Member of the Executive Management Team.

. Oversaw the entire operations.

. Spearheaded the development of the website.

. Provided leadership and direction to the development of all marketing

collateral.

Lighthouse Business Community, LLC - Burton, Michigan October 2007 -

February 2010

Chief Operations Officer (COO)

Responsible for the development and implementation of effective sales and

marketing strategies including financial returns and overall customer

satisfaction.

. Developed an outside sales force throughout the US.

. Member of Executive Management Team.

. Created and implemented an effective customer satisfaction program that

resulted in learning what services customers were most interested in and

willing to pay for.

. Grew customer base from 0 to just over 900 in four months.

. Created and disseminated various sales and marketing tools.

2005 Michigan Online Group, LLC January 2005 -

March 2005

Sales Director

Developed sales strategy to incorporate new revenue streams outside of the

immediate local area (Corunna/Owosso).

Quality Internet Express Systems, Inc

June 2003 to July 2004

Sales Director

. Managed a team of five (5) sales professionals to oversee sales strategy,

marketing, contract development, installations and customer service.

. Developed and implemented the company's first sales manual and trained

the team on effective sales techniques.

. Grew the wireless program from 1 tower to over 15 towers in one year.

Technology Consultants, LLC - Flint, Michigan August 2001

- May 2003

Owner

Developed lead generation through a standardized set of questions designed

for optimal change management. Helped clients understand their clients'

needs better so that they could accentuate their core competencies.

McLeod USA - Flint, Michigan January 1997 -

August 2001

Account Executive

Grew regional territory through the development and implementation of

aggressive sales and marketing strategies. Special achievements include:

. Two-time "Pinnacle Award" Winner (Top 4%)

. Bronze Award Winner for Michigan (Top 3 Salesperson for the state)

. Top Performer for Fibertrex Training

EDUCATION:

Bachelor of Science - Psychology (Minor in Health Education)

Michigan State University

East Lansing, Michigan

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